Senior Account Manager

Senior Account Manager

Audien Hearing is disrupting the hearing aid industry by making hearing affordable, accessible, and stigma-free. As a fast-growing company expanding beyond DTC into retail, we're building strong partnerships across key channels to bring our products to more customers. Our retail relationships are critical to this next phase of growth, and we're looking for a Sr. Account Manager to help scale and strengthen them.

Location: Remote (U.S. based, with travel as needed) Employment Type: Full-Time

The Sr. Account Manager will own and grow key retail relationships across food, drug, mass and club channels, with a focus on driving revenue, expanding distribution, and strengthening in-store presence. This role is highly cross-functional and hands-on, requiring someone who can operate both strategically and tactically in a fast-paced, lean environment.

You will be responsible for the full scope of account management, including buyer communication, forecasting, performance analysis, and cross-functional alignment. This is a high-ownership role for someone who is scrappy, self-motivated, and excited to build.

Key Responsibilities

• Own day-to-day management of key retail accounts across food, drug, mass and club channels (e.g., Walmart, Target)
• Build and maintain strong relationships with retail buyers and partners
• Lead line reviews, sell-in presentations, and ongoing business updates with customers
• Analyze syndicated data (Circana/IRI) and internal performance to identify opportunities and risks
• Develop compelling, data-driven stories to support distribution, shelf placement, and promotional strategy
• Create and manage account forecasts in partnership with demand planning and supply chain
• Monitor and manage account performance against sales targets and KPIs
• Collaborate cross-functionally with supply chain, operations, marketing, and finance to ensure alignment and execution
• Support and manage broker relationships as needed
• Track competitive activity, category trends, and customer insights to inform strategy
• Operate with a strong P&L mindset, understanding the financial impact of decisions

Qualifications

• 3–5 years of account management experience, preferably within drug or mass retail channels
• Experience working with major retailers such as Walmart, Target, or similar
• Strong category management experience, including the ability to independently pull and analyze syndicated data (Circana/IRI)
• Solid forecasting and planning skills
• Strong understanding of retail fundamentals, including shelf strategy, consumer behavior, and merchandising
• P&L awareness and ability to make financially sound decisions
• Excellent communication and presentation skills, with experience presenting to retail buyers and internal stakeholders
• Highly organized and detail-oriented, with the ability to manage multiple accounts and priorities simultaneously
• Collaborative and able to influence cross-functional partners without direct authority
• Self-starter with a scrappy, business-owner mindset and comfort operating in a lean, fast-paced environment
• Willingness to travel as needed for customer meetings