Senior Account Manager

The Sr. Account Manager position within our King & Columbus agency is the lead project manager and daily point of contact for a group of clients, with an emphasis on key accounts, ensuring that client deliverables are met by deadline and that the relationship with the client remains strong. The Sr. Account Manager should exhibit a deep understanding of their clients' business goals, KPIs, and growth objectives. This position takes the lead in daily client communication and oversees meeting cadence for the clients/projects. This position should have a working knowledge of all services offered by King & Columbus and will work closely across departments with various agency colleagues to ensure that their clients are provided top quality work in expected timeframes. The Sr. Account Manager will utilize King & Columbus' suite of data, insights and other marketing tools to develop client strategy and identify opportunities for greater partnerships, both by growing existing accounts and assisting in RFPs and business development for potential accounts. Additionally, the Sr. Account Manager will drive efficient internal operations within the agency. This position is heavily client-facing and requires an enthusiastic and proactive individual skilled in building relationships. Performance indicators (KPIs) for this position include client retention rates, project turnaround times, and deadline achievement.

Key Responsibilities:

• Manage new and existing accounts with a focus on delivering first-class customer service, client satisfaction and retention.
• Collaborate with clients to understand their brand, target audience, and business objectives, translating insights into compelling creative strategies and solutions.

• Effectively utilize Monday.com to track project deadlines and manage account deliverables.
• Facilitate King & Columbus' overall adoption and usage of Monday.com to ensure staff leverage program to streamline operations. Train new hires on Monday.com as needed.
• Participate in crafting marketing solutions that meet and exceed our clients' expectations by delivering the right results at the right time.
• Cultivate strong client relationships through proactive communication, strategic guidance, and exceptional service, serving as a trusted advisor and advocate for client needs.

• Schedule and facilitate recurring touch base calls with client base

• Facilitate paperwork, such as client information for account set up, data for client profiles, billing adjustments and signing of contracts.
• Place orders in client billing system
• Serve as internal champion within King & Columbus staff for advertising billing system.
• Manage ongoing client campaigns by submitting internal insertion orders to set campaigns live, submitting revision tickets, requesting creative, requesting reporting, etc.
• Request campaign performance reports and share with clients as needed.
• Prospect for potential new clients of King & Columbus, reaching out to establish discovery calls
• Utilize King & Columbus' tools including but not limited to SEMrush, AdCellerant, Buzzboard, ZoomInfo, Placer.AI, Borrell data, and more to fine-tune client strategy, develop a deep understanding of clients' industries within the marketplace and identify upsell opportunities for accounts. Utilize same programs to assist in business development efforts for new accounts and RFP submissions.
• Assist with rate referrals, product information, billing disputes, insertion orders and other client questions or concerns in a pro-active, positive manner.
• Assist in managing and completing reports in a timely manner as requested.
• Assist in preparation of pitch presentations as needed at the request of the Director of Business Development, Director of Client Services, and other agency staff
• Manage account list's aging report and all necessary billing collections in partnership with corporate collections team

• Provide administrative assistance to the agency president and leadership team.

• Attend events and networking opportunities on behalf of King & Columbus and sister company The Post and Courier
• Log and analyze client communication data in HubSpot CRM to enhance client insights and improve service delivery
• Keep team updated on changes in product or process. Assist in the organization of team information and documents.
• Perform other duties as assigned

Qualifications:

Education and Experience:

• Bachelor's degree in Business, Marketing, Communications, or a related field.

• Minimum of 2-3 years of experience in marketing, communications, account management, sales, etc.

• Previous agency experience preferred.

Skills and Abilities:

• Exceptional strategic thinking and problem-solving abilities, with a demonstrated ability to translate client objectives into innovative creative strategies and solutions.

• Excellent communication and interpersonal skills, with the ability to effectively present ideas and concepts to clients and internal stakeholders.

• Strong project management skills and attention to detail and organizational skills, with the ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.

• Strategic mindset, with a passion for driving business results through creative excellence.

• Adaptability and resilience in navigating evolving client needs and market dynamics.

• Commitment to fostering a culture of diversity, inclusion, and collaboration within the creative services team and across the organization.

Physical Requirements, Work Environment, and Travel:

• Ability to work in a fast-paced environment and manage multiple priorities simultaneously.

• Work primarily in an indoor office setting, with occasional travel for client meetings and project-related activities.

Limited in-state travel is required as needed.

The Post and Courier is an equal opportunity employer.