Systems Engineer - (SYSENG-01)

Systems Engineer - (SYSENG-01)

Join New Freedom – Where Second Chances Become Bright Futures

About Us At New Freedom, we don't just believe in second chances—we help people thrive because of them. We are a dynamic, compassionate, and peer-driven community dedicated to empowering justice-involved and formerly incarcerated individuals to successfully rebuild their lives and reintegrate into society.

Our approach blends empathy with action—offering tools, mentorship, and unwavering support that transforms lives, families, and communities. When you join New Freedom, you join a movement that creates personal, societal, and economic change every single day. If you're driven by purpose, passionate about people, and ready to make a lasting impact, this is where you belong.

Why You'll Love Working Here We take care of the people who take care of others. At New Freedom, you'll enjoy:

• Competitive pay – because your impact matters
• Enhanced health insurance - wellness shouldn't be a burden
• $0 Medical Plan available and other majority paid by company options
• $0 primary care co-pay
• $2,000 - $10,000 FREE Health Reimbursement Account (Plan Type Varies)
• Flexible Spending Account- medical and dependent care options
• Low-cost dental, vision, & supplemental coverage- to further support your health
• Company-paid life insurance & short-term disability – for unexpected needs
• Employee Assistance Program – confidential support for life's challenges
• Voluntary Pet Insurance – medical assistance for your furry family
• 401(k) with company match – invest in your future while you invest in others
• Generous paid time off – including sick days, holidays, vacations, and more
• Free meals, snacks, drinks, & gym access – fuel your body and mind
• Free onsite training & certifications – CPR, Safety Care, Peer Support, and more

About the Position – Systems Engineer Under the direction of the IT Director, the Systems Engineer is a senior technical contributor responsible for the reliability, scalability, and continuous improvement of New Freedom's IT systems. This hands-on role provides advanced technical expertise, leads and executes complex systems initiatives, serves as a primary escalation point, mentors Systems Support staff, and translates organizational needs into effective technical solutions—reducing reliance on leadership by owning initiatives from execution through completion.

Your Impact Will Include:

• Serve as a senior escalation point for complex, cross-system technical issues, independently diagnosing and resolving problems across systems, applications, identity, networking, and security
• Perform root cause analysis on recurring or high-impact incidents and recommend long-term corrective and preventive solutions
• Support, maintain, and enhance Microsoft 365 services (SharePoint, Teams, Exchange, OneDrive) and identity/access management platforms
• Assist in the design, implementation, and maintenance of infrastructure, including networking, firewalls, endpoints, and security systems
• Lead and execute IT projects from planning through implementation and stabilization, coordinating timelines, dependencies, and stakeholders
• Contribute to system upgrades, migrations, disaster recovery planning/testing, and other infrastructure initiatives in partnership with IT leadership
• Develop, improve, and support internal tools, automation, and light applications that enhance IT operations, reporting, and efficiency
• Mentor and support Systems Support Technicians through hands-on guidance, documentation standards, knowledge sharing, and consistent escalation practices
• Performing additional duties as assigned to support our mission.

Where You'll Work Work performed primary in a professional office environment, with some flexibility for hybrid/remote work based on company and operational needs. Role requires occasional movement between program sites, facilities, and vendor locations. Role requires the ability to respond to urgent or emergent technology issues, including after-hours situations as needed. Work may involve being in server rooms, network closets, or other technical spaces that may have temperature or noise variations. Role routinely operates office and technology equipment, such as computers, monitors, phones, and other productivity tools.

Culture Fit Test Think you might be a great fit? Take our quick Culture Survey here: Select your desired position and complete the short survey. Can't find the role listed? Choose "Other Interest – Position Not Listed."

Equal Opportunity Statement New Freedom Ops LLC is proud to be an Equal Opportunity Employer, a drug-free workplace, and compliant with Veteran and ADA regulations.

"We're not here to do small work—we're here to change lives, rewrite stories, and rebuild communities. At New Freedom, you won't just have a job. You'll have a mission: to turn second chances into powerful comebacks."

Qualifications

Skills

Required

Computer/Technology Literacy

Expert

Effective interpersonal skills

Expert

Ability to lift 30-50lbs

Expert

Ability to sit for prolonged periods

Expert

Ability to stand for prolonged periods

Expert

Education

Required

Bachelors or better in Computer Engineering or related field.

Bachelors or better in Computer Science or related field.

Bachelors or better in Computer Technology or related field.

Experience

Required

Experience with SharePoint architecture and solution design Experience contributing to internal tools, dashboards, or reporting solutions Proficiency with scripting or development tools (PowerShell, Python, JavaScript, or similar) Familiarity with automation platforms such as Power Automate or Power Apps Advanced experience supporting Microsoft 365, Active Directory, and Azure/Entra ID environments Strong troubleshooting and systems-thinking skills across multiple platforms Ability to manage sensitive systems and information responsibly Ability to work collaboratively within a team while also demonstrating initiative and effectiveness when working independently Ability to adapt to changing priorities and work effectively in a dynamic, fast-paced environment Strong communication, organizational, time-management, critical-thinking, and problem-solving skills Five (5) or more years of progressively responsible IT experience Must be 21 years or older

Preferred

Experience supporting infrastructure, networking, or security platforms – experience with multi-site/site-to-site IPsec VPN is a plus

Licenses & Certifications

Required

APS Verification

Criminal Background Check

Driver's License

MVR Clearance

Annual TB Clearance

Drug & Alcohol Testing

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.