Administrative Coordinator

Position Administrative Coordinator Job Type Full-Time; Non-Exempt Shift Details Monday-Friday 8:00AM-5:00PM Work Location Crisis - Durham Recovery Response Center - Durham, NC Salary/Hourly Wage $21.00/hour Summary of Job The Administrative Coordinator is responsible for overseeing the daily administrative operations of their designated program(s). The role includes managing office functions, supporting clinical and administrative teams, handling financial and billing processes, ensuring compliance with healthcare regulations, and maintaining efficient workflow within the department. The Administrative Manager serves as the key liaison between administrative staff, clinical teams, guests, and external partners, contributing to the overall success of Recovery Innovation’s mission to provide quality behavioral health services. Essential Duties and Responsibilities Guest Care & Advocacy: Greet and assist visitors when they arrive at the office. Answer telephones, program reception, triage phone calls and gather pertinent information from callers to accurately log the data elements. Facilitate incoming referrals ensuring review and completeness for each referral. Team Leadership: Train administrative support staff such as Customer Service Specialist, Transportation Specialist, and other roles to ensure high performance and adherence to organizational policies. Maintain staff schedule to ensure program coverage. Assist with onboarding and offboarding of new employees, including distribution and collection of keys, equipment, and setting up appropriate workstations. Prepare and process designated invoices and expense reports. Maintain office supply inventory and coordinate with vendors for orders and repairs. Oversee maintenance of office equipment, facility cleanliness, safety protocols, and ensure compliance with health regulations and standards. Compliance & Risk Management: Enter guest data in electronic health records (EHR) systems, ensuring accuracy and confidentiality of guest information. Track key/FOB control, including overseeing all inquiries and inventory of keys/FOBs. Serve as a point of contact concerning vehicle fleet and operations for the organization. Understand and adhere to Recovery Innovations compliance standards, Code of Conduct, and Conflict of Interest Policies. Keep abreast of all federal and state regulations, laws, and all Recovery Innovations policies and procedures as they presently exist and are modified. Ensure compliance with all contractual, accreditation, and funding requirements for service delivery and documentation. Cross-Functional Collaboration: Assist leadership team with special projects such as program expansions, grant reporting, or community outreach initiatives. Additional Duties: Perform other related duties as assigned. Benefits As an innovative leader in behavioral health care, we are committed to supporting our teams through a comprehensive benefits package. This includes competitive health, dental, and vision insurance, access to mental health resources and wellness programs, a strong retirement plan with company matching, generous paid time off, and ongoing opportunities for professional development and training. Job Requirements Education/Licenses: High school diploma or equivalent. Experience: Minimum of one (1) year of full-time behavioral health experience. Minimum of one (1) year of supervisory experience preferred. Skills: Basic computer skills; Effective communication skills; Must be able to pass de-escalation training as defined by state requirements. Driving Requirements: If driving is required, must meet Recovery Innovations driving policy. If not qualified, a Non-Driver Attestation form must be signed. Miscellaneous Requirements: Travel required based on business need; Must be at least 18 years old unless state-specific exceptions apply; Ability to maintain high confidentiality (HIPAA guidelines) and professionalism. Second-Chance Employer: Must pass a seven-year background check; substance abuse testing; tuberculosis testing if applicable; fingerprinting clearance; education verification; three-year motor vehicle report (if driving is required) and meet insurance carrier criteria. Physical Demands May include work close to the eyes and substantial motions of the wrist, hands, and/or fingers. Frequent sitting, standing, walking, handling, finger dexterity; eye-hand-foot coordination; use of corrected vision; color vision; use of auditory senses. May be required to lift up to twenty (20) pounds. Work Environment May work in an office environment or behavioral health facility. May have contact with individuals who are agitated and/or confused. Work may include travel throughout the geographic region. Addendum – Arizona Education: Must be 21 years or older. Addendum – Louisiana Education: Must be 24 years or older. Equal Employment Opportunity Statement Recovery Innovations is committed to providing equal employment opportunities to all individuals. Our hiring practices are based on merit, qualifications, and abilities. We do not discriminate against any employee or applicant on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. We strive to create a workplace where every employee feels valued and respected. Second Chance Employer Statement Recovery Innovations is a second chance employer and we evaluate all qualified applicants fairly, including those with criminal histories, in accordance with legal and funder requirements. If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request via the Accommodation request form. Compensation Disclosure Benefits/perks listed above may vary depending on the nature of your employment. The wage range considers factors such as skill sets, experience and training, licensure and certifications, and other business and organizational needs. Geographic differentials are not included. Compensation decisions are dependent on the facts and circumstances of each case. #J-18808-Ljbffr