Cyber Security Help Desk Manager

Description

Lead Security Operations. Develop People. Protect Clients.

NetGain Technologies is seeking a SOC Manager to lead our Security Operations Center team and oversee the daily delivery of cybersecurity monitoring, incident response, and client security services.

This role combines people leadership, operational management, and hands-on security oversight. You will manage a team of SOC analysts, coordinate daily coverage, coach and develop employees, and serve as the primary escalation point for security incidents and client concerns. You'll work closely with the Director of Security Services to ensure our clients receive timely, professional, and well-documented security support.

What You'll Do

• Lead, coach, and develop SOC team members through regular feedback, training, and career development.
• Manage schedules, staffing coverage, PTO requests, and daily work assignments.
• Monitor security ticket volume and ensure incidents are investigated, documented, and resolved appropriately.
• Serve as the primary escalation point for complex security events and operational issues. Coordinate response efforts involving clients, internal teams, and security vendors. Maintain SOC procedures, documentation, and operational standards.
• Stay current on cybersecurity threats and help translate industry developments into actionable guidance for the team.

What We're Looking For

• Experience in cybersecurity, security operations, incident response, or IT operations.
• Prior leadership, supervisory, team lead, or employee development experience.
• Knowledge of SIEM platforms, security monitoring, networking concepts, and incident response practices.
• Strong communication, organizational, and documentation skills.
• Relevant cybersecurity certifications or equivalent practical experience are a plus.
  

Why the Security team?

• At NetGain, you'll join a collaborative team dedicated to helping organizations strengthen their security posture.
• You'll have the opportunity to lead a growing security operation, develop talented cybersecurity professionals, and make a direct impact on client success.

Why NetGain?

• Open PTO
• Paid certification training and professional development
• Medical, dental, vision, HSA, and FSA options
• 401(k) with company match
• Employer-paid life and disability insurance
• Career growth opportunities

Core Values: These are table stakes for us at NetGain. Our Core Values guide every decision we make. This role is meant to create an experience that supports the values and goals of NetGain and fosters a one-of-a-kind service experience for our clients.

• People First
• Above and Beyond
• Continuous Improvement
• Extreme Ownership

Come Grow With Us! Join NetGain Technologies and be part of a team that values talent, technology, and has a passion for driving growth. Embark on a journey where you not only grow professionally but also make a significant impact on the SMBs that fuel our local communities.

We encourage you to apply even if you feel that you do not meet all the above qualifications. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. NetGain Technologies encourages you to break that statistic and to apply. No one ever meets100% of the requirements.

We look forward to your application!

NetGain Technologies is an equal opportunity employer.