Patient Relations and Enrollment Liaison

Grow Healthy If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don’t just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day. Job Overview The Patient Relations and Retention Liaison position supports the Senior/Medicare population, including the AltaMed Plus Product, to provide a superior patient engagement experience for telephonic targeted outbound campaigns, in-person patient welcome, ongoing point of contact for service/care coordination, opt-in process, and health plan transition. The Patient Relations/Liaison is responsible for calls to identified patients/prospects, uses patient engagement skills to discuss benefits of AltaMed services, schedules Meet and Greets as appropriate, welcomes patients at clinic for initial appointment, assists patient with clinic team introductions, post clinic meeting with questions and/or concerns and explores interest in AltaMed and opt in options for AltaMed Plus in real time, if required. In this role, the Liaison helps the patient navigate through health care needs and supports providers/ clinical team with relevant patient insights for care planning purposes. Responsible for internal provider referral work queue monitoring, patient/prospect follow-up through the opt-in process. The Liaison will work with clinics and AM+ teams on site and act as the access point for patients, creating a cadence of touchpoints over the lifetime of the program. The position requires monitoring the pulse of the patient experience and skills in coordination, advocacy, problem resolution, and service recovery. It requires in-depth knowledge of health plans and benefits, and AltaMed health services offerings and navigation. Experience with outcomes reports/summaries and strong presentation skills. The Patient Relations and Retention Liaison requires exceptional time management and accountability with time in the clinic and some time in the corporate office (meetings, trainings, etc) Minimum Requirements High school diploma required AA/BA in healthcare (or related field), medical assistant, or additional relevant education is a plus. Minimum of 3 years working in a health care environment, health plans with the Medicare and/or senior market; knowledge of plan benefits required. Minimum of 3 years of experience working in health care coordination services, patient experience, and retention efforts with ethnically diverse populations is highly preferred. Bilingual English/Spanish proficiency required. Experience with CRM and EPIC is a plus. Compensation $25.00 - $29.32 hourly Compensation Disclaimer Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives. Benefits & Career Development Medical, Dental and Vision insurance 403(b) Retirement savings plans with employer matching contributions Flexible Spending Accounts Commuter Flexible Spending Career Advancement & Development opportunities Paid Time Off & Holidays Paid CME Days Malpractice insurance and tail coverage Tuition Reimbursement Program Corporate Employee Discounts Employee Referral Bonus Program Pet Care Insurance Job Advertisement & Application Compliance Statement AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. As the nation’s largest Federally Qualified Health Center (FQHC), AltaMed is at the forefront of providing affordable, high-quality health care to underserved communities in Los Angeles and Orange Counties. At AltaMed, you will have the opportunity to work with a diverse team of dedicated professionals who are passionate about making a difference and supporting our community of over 400,000 patients. Learn About AltaMed: Click Here AltaMed Health Services Corporation is committed to providing equal employment opportunities for all qualified individuals. We strictly prohibit discrimination in employment based on race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin, age, medical condition, physical or mental disability, military or protected veteran status, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical conditions, genetic information, or any other characteristic protected by local, state, or federal law, ordinance, or regulation. We are committed to promoting equality and inclusivity beyond our recruitment and hiring processes. We aim to create a respectful, valued, and inclusive workplace through training, advancement opportunities, and access to resources and support. We focus on fostering a diverse workforce because it enriches our organization and improves our ability to effectively serve our clients and community. We encourage individuals from all backgrounds to apply and join us in our mission to create a positive impact.