Ticket Writer Lead

Assists the Sportsbook Manager with daily operations.
Assists in the setup and posting of all sporting events.
Communicates and explains wagering to new patrons.
As needed responsible for placing sports wagering tickets verifying and/or processing winning sports wagering tickets.
Approves all Sportsbook over-the-limit wagers in the absence of the manager for the property within guidelines.
Resolves complaints and difficult guest concerns.
Leads Sportsbook Team Members.
Directs daily labor to business volumes.
Assists with the training and development of Sportsbook Team Members to improve their skill set and provide continuous improvement in guest service.
Closes out Sportsbook Ticket Writers at the end of each shift and ensures money transfer to the main Cage.
Assists the Sportsbook Manager in working with the Marketing department to administer programs & promotions.
Investigates if Sportsbook patrons are wagering in an unethical or irregular manner or if Sportsbook Team Members are working in an unethical or irregular manner; reports the findings appropriately.
Ensures Sportsbook cleanliness and proper working conditions of equipment.
Performs accurate and efficient data entry of customer and transactional information as required in the sports wagering system casino management system Title 31 software and cash advance/check cashing system.
Learns and follows all federal and state regulations as well as departmental standard operating procedures and company policies; including but not limited to IGC policies and Title 31/BSA/AML
Issues complementary to the casino outlets and redeems marketing vouchers based on tracked play and internal comping guidelines. (No redemption for cash only merchandise)
Perform the duties and responsibilities associated with the Indiana Gaming Commission
Statewide Voluntary Self-Exclusion Program.
Responsible for maintaining work area supplies and keeps areas clean secure and well maintained.
Knowledgeable of the Indiana Gaming regulations as well as the companys internal controls policies and procedures.
Must be able to work in an environment with secondhand smoke loud noises and large crowds.
Must be able to stand and walk for prolonged periods of time (7 hours).
Always follow the Company Service Standards model.
Must be available for regularly scheduled work and be able to work a variety of hours holidays and weekends.
Other duties may be assigned at any time.