Windshield Dispatcher - AutoNation USA Houston

ANUSA Windshield Dispatcher

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

As an ANUSA Windshield Dispatcher, you'll coordinate customer appointments, manage repair orders, and ensure timely, accurate service with a focus on exceptional customer experience.

What are the day-to-day responsibilities?

• Set, confirm, and prepare for appointments with customers so they can have a great service experience.
• Produce Repair Orders for customers, including cost and time estimates, with full transparency.
• Meet or exceed targeted sales goals.
• Look up and order the correct glass for repairs.
• Communicate frequently with technicians and glass vendors to ensure timely completion of work.
• Follow up with customers to ensure satisfaction.
• Gain superior product knowledge to effectively help customers.
• Keep track of incoming and outgoing windshields to ensure inventory is accurate and accounted for.
• Provide an exceptional customer experience to drive loyalty.

What are the requirements for this job?

• Highschool Diploma or equivalent
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience is preferred, but not required.
• Demonstrated communication, consultative, interpersonal, and organization skills.
• Experience and desire to work with technology.
• Valid in-state driver's license and an acceptable, safe driving record.

Exciting Benefits and Perks Await You:

• Competitive compensation and 401k matching
• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers.
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide.

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.