Medicaid Call Center Representative - Tucker, GA (Hybrid)

Medicaid Call Center Representative - Tucker, GA (Hybrid) Date: Jul 6, 2026 Location: Tucker, GA As a Medicaid Call Center Representative - Tucker, GA (Hybrid) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position. Overview Summary of the role: a Medicaid Call Center Representative supporting client health and human services outcomes. Responsibilities Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed Use your skills to solve client problems, update account history and follow up with clients to confirm inquiries or requests are resolved Adhere to the client’s SLAs and consistently meet production targets Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes Review and recommend changes to procedures and workflow to process client inquiries more efficiently Qualifications Education: High school diploma or GED required. Experience: At least two years of customer service experience required; call center experience is strongly preferred. Communication & Problem Solving: Strong verbal communication and critical thinking skills, with the ability to de-escalate and resolve customer concerns effectively. Time Management: Proven ability to manage time and prioritize tasks in a fast-paced environment. Technical Skills: Basic computer proficiency, including navigating multiple systems and typing while on the phone. What to expect in this role This is a hybrid position in Tucker, GA Candidates will be required to complete a skills and competency assessment before advancing to the next stage of the selection process. Hours of operation are Monday through Friday, 7:00 AM - 7:00 PM EST. Onsite training length is 2 - 3 weeks at the Tucker location. Video cameras must be used during all interviews, as well as during the initial week of orientation. To work effectively as a teleworker or hybrid position with Gainwell, employees must have a broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload. Higher speeds are recommended for optimal performance. Test your internet download and upload speed: Go to Google, search for Internet Speed Test. Benefits Health benefits (medical, dental, and vision) begin on Day 1 of employment. 401(k) with company match and additional benefits become available within the first few months. Flexible vacation policy after 90 days of employment. Any exceptions require manager approval before the employee's start date. Career growth and advancement opportunities are encouraged and supported. A company-provided computer is supplied for work use. Gainwell Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, age, sexual orientation, protected veteran status, disability, or other legally protected characteristics. #J-18808-Ljbffr