Customer Service Rep - eCommerce

eCommerce Customer Service Representative

The eCommerce Customer Service Representative will assist the Director of eCommerce & Web Services with day-to-day activities mainly associated with communicating directly with online customers via email regarding their online order and/or the web stores and their associated products in a kind, professional, and timely manner.

Essential Duties and Responsibilities:

• Replying to customer message inquiries for our clients' online stores
• Online order management specifically in regards to refunds, exchanges, and order edits
• Group emailing order updates
• Staying aware of new product launches and inventory statuses
• Representing the company and our clients' companies in a kind, professional, and timely manner
• Work with internal teams to accomplish customer service goals via eCommerce
• Work with clients to manage brand reputations
• Following company guidelines to help streamline ecommerce customer service processes from start to finish

Requirements:

• Typing, spelling, grammar, and a positive attitude!
• Working knowledge of Google Suite, specifically Gmail, Google Sheets and/or Excel
• Can work in a fast-paced environment
• Detail oriented
• Self motivated and can work independently and with a team

Preferred but not required:

• Experience using Zendesk or similar customer service software
• Experience using Shopify or similar ecommerce software
• Experience using Shipstation or a similar shipping/fulfillment software