Business Process Manager-Dallas, TX

Business Process Manager

Location: Dallas, TX - Onsite Duration: 6+ Months

When you're in the business of making connections, diversity and inclusion become part of your fiber. We believe in unlocking the power of diversity to drive digital connectivity, so if you feel your experience looks a little different, and you can add value, we encourage you to apply! It is building critical digital infrastructure across the country with its fiber-optic network and cloud-based solutions, enabling connections today and future proofing for tomorrow. Rallied around its purpose of Building Gigabit America, the company is focused on supporting a digital society, closing the digital divide, and working toward a more sustainable environment.

The Process Manager role is focused on leading a wide variety of process improvement projects and transformation initiatives across the Consumer Sales unit. This position will be responsible for developing business process improvement capabilities within the Transformation team in a highly visible role reporting into the Consumer Sales Operations Team. The person will be a key contributor to the department by providing strong professional/executive-level presence, technical expertise, business acumen, and a strong desire to help drive business process improvements at Client. Dallas, TX – McKinney Hub Laptop with standard MS Office software, MS Teams

Responsibilities:

• Represent Consumer Sales Operations interests within the Sales Rabbit platform.
• Update lead routing and assignment across Consumer Sales D2d Sales Teams Internally / Externally
• Share ownership of integration between Market and Sales Rabbit.
• Ensure tracking standards that account for marketing / sales goals, drive efficiencies, and enable advanced insights including site analytics, multi-touch attribution, cross-channel and product buy flows.
• Learn, follow, and evangelize the specific procedures for campaign implementation when new technology or additional ad management systems are introduced.
• Contribute to the department's goal of continuous improvement and delivering value-added results.
• Develop, define, and implement cross-functional process and procedures facilitating a formal PMO function to drive key business imperatives regarding lead management.
• Prepare tracking enhancements for critical code releases - includes aligning with key partners, identifying dependencies and requirements, performing regular quality checks, and advancing progress through privacy and architecture reviews.
• Learn, follow, and evangelize the specific procedures for campaign implementation when new technology or additional systems are introduced.
• Actively manage competing deliverables to meet business commitments and client expectations.

Required Qualifications:

• Experience with advanced business process reengineering practices, procedures, and principles (e.g., Agile, Lean, Six Sigma, Data mapping and/or Project management).
• At least 5 years of professional level experience in Telecommunications in Product, Marketing, Sales/Service, Revenue Operations, Testing, Field Ops, or IT PMO.
• Strong PC skills including 365 Office Suite - Excel, Word Outlook – advanced Excel formula & pivot table experience.
• Strong project management skills and ability to interact with all levels of the organization.
• Strong analytical and critical thinking skills.
• Ability to problem solve and work independently.
• Strong time management, organizational, facilitation and communication skills.
• Sales Force, campaign management, Sales Rabbit experience a plus.