IT Systems Administrator

IT Systems AdministratorMaintains and supports IT infrastructure and services to facilitate the day-to-day operations of manufacturing. Maintains and coordinates upgrades of various systems (Citrix, Microsoft Exchange, Network services and hardware, shop floor, and third-party platforms). Support hosted services, network monitoring and management across all facilities. Design/architect network, disaster recovery, LAN/WAN monitoring/troubleshooting, documentation/recordkeeping, help supporting and configuration of routers/switches/firewalls, and other network equipment.Essential Functions/DutiesTroubleshoot issues and outagesEvaluate and maintain network performance and services to maintain standardsSupport Tier I helpdesk on an as needed basisPerform problem-solving tasks when alerted by a user or monitoring systemExecute complex analysis and resolution of a broad scope of system issuesAdministers Microsoft Exchange, Citrix, and other production facing technologies.Responsible for the maintenance, configuration, and reliable operation of computer systems, network services, AD, and VoIP servicesInstallation & support for all network components, including switches, routers, firewalls, VPN concentrators, and VoIP ServicesManage, maintain, and test backup and recovery servicesGeneral understanding of ISO 27001 standards and its application practices and principles as they relate to your job responsibilities.This job description reflects the general nature and level of work being performed by people assigned to this position. Additional duties and responsibilities may be required, based upon business needs, at any time with or without notice.This position may require travel to other facilities on a quarterly basis.QualificationsBachelor's Degree from a four-year college or university or an equivalent combination of formal education, on-the-job training, and/or 10+ years of work experience.Proven experience as a System Administrator, Network Administrator or similar roleMust have knowledge of commonly used concepts, practices, and procedures in a Windows AD network that has wired, wireless, thin, fat, and remote clients.Has knowledge of commonly used IT concepts, practices, and procedures.Knowledge of data backup/recovery systemsAbility to create scripts in PowerShell. Python is a plus but not a requirement.Familiarity with various operating systems and platformsResourcefulness and problem-solving aptitudeExcellent communication skills with both production employees and corporate managersTeam oriented, willing to contribute and learnThe ability to work under general supervision in a dynamic environmentAbility to manage multiple projects and prioritiesCustomer service approach with strong organizational skillsERP experience (preferably in a manufacturing environment)Not required but the following would be a plus:Experience with ERP systems (Infor)Exchange On Premise migration to Microsoft 365Familiarity with PLC'sExperience with EDI concepts, workflow, and data transformationsFamiliarity with EDR, XDR, & MFAPhysical DemandsAbility to lift 50lbs with or without accommodations.Safety and SecurityNIC Global Manufacturing Solutions is a Drug Free company. Applicants under final consideration for employment and given a conditional offer of employment will be tested for illegal drug use. Employment offers will be withdrawn for applicants who test positive. Applicants who are offered employment with the Company will be subjected to a check of their background either by the Company or a third-party vendor. Based on the job classification, applicants and employees may be subject to a consumer report or investigative consumer report, criminal history screening, education and credential verification, employment history verification, and department of motor vehicle check. The Company will review the relevant background information to select and retain the most qualified employees with the goal of maintaining a safe and productive work environment. Prior to the background check, the applicant will be required to complete an authorization form.