Sr. Quality Assurance Engineer - Information Technology

What we offerExcellent health benefits plan, which includes medical, vision and dental options401(k) with company matchCompany profit sharing planGenerous paid time-off and paid holidaysPaid parental leave2 free on-site fitness roomsEmployee Assistance ProgramEmployee Resource GroupsPersonal and professional development programJob SummaryThe Senior QA Automation Engineer will be a key contributor to our software quality efforts, responsible for building and maintaining robust automation and performance testing solutions. This role goes beyond scriptingit includes ownership of test strategy, architecture, and quality standards. The engineer will mentor junior QA team members, drive continuous improvement through data-driven insights, and collaborate cross-functionally to ensure quality is embedded throughout the development lifecycle. The ideal candidate has 5+ years of hands-on experience in automation, combines technical depth with leadership qualities, and brings a passion for innovation and quality.You willDesign, implement, and maintain scalable test automation frameworks for UI, API, and backend systems.Develop and execute performance, load, and stress tests to assess system scalability and reliability.Define and evolve test strategy, architecture, and quality standards across projects and teams.Establish, track, and report on key quality metrics to assess effectiveness and drive process improvements.Evaluate and introduce new tools, frameworks, and technologies to enhance automation and overall quality.Collaborate with developers, product managers, DevOps, and business stakeholders to integrate testing into CI/CD pipelines and ensure shared ownership of quality.Clearly communicate quality status, risks, and recommendations to technical and non-technical stakeholders, enabling informed decision-making.Mentor and coach junior QA engineers to foster team growth, technical excellence, and knowledge sharing.Conduct security and compliance testing to ensure adherence to internal and external standards.Participate in code reviews and contribute to quality-focused development practices.Troubleshoot test failures and work with engineering teams to resolve issues efficiently.Stay current with industry trends and best practices in test automation and performance engineering.You have5+ years of experience in QA automation and performance testing.Proficiency in tools such as Selenium, Cypress, Playwright, JMeter, Gatling, or LoadRunner.Strong programming/scripting skills in Java, Python, or JavaScript.Experience with CI/CD tools (e.g., Jenkins, GitHub Actions, Azure DevOps) and version control systems (e.g., Git).Solid understanding of Agile, Scrum, and DevOps methodologies.Experience with security and compliance testing frameworks is a plus.Proven ability to mentor and lead junior engineers.Demonstrated success in cross-functional collaboration and stakeholder communication.Strong leadership and mentoring capabilities.Adaptability in fast-paced, evolving environments.Growth mindset with a passion for learning and innovation.Excellent communication and collaboration skills.Commitment to fostering a culture of quality, transparency, and continuous improvement.EducationBachelors degree in Computer Science, Engineering, or related field, or equivalent experience.About SERVPROFor more than 50 years, SERVPRO has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.Department: Information Technology 12 Location: Gallatin, TN