Healthcare - Customer Service Representative

Job Description Job Description Benefits/Perks Competitive Compensation
Paid Time Off
Career Growth Opportunities
Job Summary Aids for Daily Living, Inc. is a provider of Disposable Medical Supplies and Enteral Nutrition Formula. Our organization, located in Rocklin, is seeking an onsite Customer Service Representative to join our team! In this role, you will provide support to our customers and referral sources, while establishing accounts and processing orders. Your responsibilities will include answering incoming calls and assist callers while performing multiple administrative tasks. The ideal candidate has experience within the HME Industry, is highly organized with excellent written and verbal communication skills along with a friendly and compassionate demeanor and an excellent attendance history.

Responsibilities Answering and assisting incoming phone calls
Performing various administrative tasks
Submitting and following up on Authorization Requests
Managing assigned accounts
Qualifications High school diploma/GED required
Previous experience as a Customer Service Representative or in a similar position
Previous experience with Insurance Policies: Strong understanding of PPO, HMO, Medi-cal, and Commercial plans
Familiarity with standard office equipment such as printers and fax machines
Excellent computer skills and knowledge of Microsoft Word, Outlook and Excel
Highly organized with excellent time management skills and the ability to prioritize projects
Excellent attendance history