OtterCare: Intake & Student Support Coordinator

Classification: Student Services Professional II – 11/12 schedule Hours: Full-time / 40 hours per week FLSA: Exempt Anticipated Hiring Salary Range: $4,659 - $5,042 for 12 months working an 11 month work schedule CSU Salary Schedule CSUMB provides pay scales representing its good faith estimate of what the university reasonably expects to pay for this position. The pay offered to a selected candidate will be determined on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, and CSU systemwide pay for comparable jobs. Priority Screening Date: May 28, 2026 Recruitment Status: Open Until Filled Employment with the California State University System Purpose Under the general direction of the Director of OtterCare, the OtterCare Intake & Student Support Coordinator serves as the primary front‑facing support staff member for OtterCare services. The incumbent provides intake, triage, and general service navigation for students experiencing barriers such as food insecurity, short‑term financial hardship, academic or general wellbeing concerns. This position focuses on front desk operations, lower‑complexity 1:1 student support, and operational assistance to OtterCare Care Coordinators to ensure effective service delivery. Essential Duties and Responsibilities Intake, Assessment, and Student Support Serve as the primary point of contact for students accessing OtterCare services within the Dean of Students Office. Conduct intake and assess student needs using a socio‑ecological assessment approach, considering multiple factors impacting student well‑being and access to resources. Triage and refer students to appropriate resources or higher‑level professional staff when situations involve greater complexity, risk, or sensitivity. Respond to student inquiries via in‑person, phone, virtual, and shared program communication channels. Conduct follow‑up communication to support student connection to services. Maintain a welcoming, inclusive, and student‑centered service environment. Program Operations and Care Coordination Support Coordinate student access to public benefits through BenefitsCal, including CalFresh, CalWORKs, and Medi‑Cal, by guiding application completion, troubleshooting barriers, and supporting follow‑through. Assess student food security needs and implement appropriate interventions, including connecting students to emergency food resources and ongoing nutrition support services. Coordinate outreach efforts to increase student awareness and utilization of OtterCare services, with a focus on benefit enrollment and food access. Collaborate with county social services and community partners to streamline referrals, resolve application issues, and strengthen pathways to public benefits. Support continuity of care by documenting benefit‑related interactions, tracking application progress, and coordinating follow‑up to ensure students successfully access services. Maintain and strengthen partnerships, resource networks, and service pathways that expand student access to food security and public benefits. Outreach and Program Assistance Deliver outreach and engagement activities that increase student awareness of OtterCare services, including workshops, tabling, presentations, and targeted communications. Provide generalist support across OtterCare initiatives as assigned, assisting with service delivery that addresses students’ basic needs, wellbeing, and access to resources. Collaborate with campus partners to coordinate outreach efforts and expand access points for students seeking support. Assist with implementation of programs and services that promote student wellbeing, including support for food access initiatives and other basic needs efforts. Provide guidance and day‑to‑day direction to student assistants, supporting onboarding, training, and effective service delivery. Other Functions Perform other job‑related duties and special projects as assigned. Knowledge, Skills and Abilities Working knowledge of the principles of individual and group behavior; procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques, and of the principles of individual and group behavior. Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long‑range program improvements; obtain factual and interpretive information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multi‑sexed and multi‑aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office. Minimum Qualifications Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job‑related field may be substituted for one year of the professional experience. Education: Equivalent to graduation from a four‑year college or university in one of the behavioral sciences, public or business administration or a job‑related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis. Preferred Qualifications/Desirable Experience Minimum of two (2) years of professional experience in student services, food access programs, or a related area. Experience working directly with diverse student or community populations. Experience coordinating programs, services, or operations and supervising, training, or mentoring student staff, volunteers, or peer educators. Master’s degree in higher education, counseling, social work, public administration, or a related field. Experience supporting college students with food access, resource navigation, or OtterCare initiatives. Experience managing or supporting a food pantry, food recovery program, or similar service operation. Knowledge of campus and community resource systems, including referral processes. Experience with data tracking, assessment, and program evaluation. Bilingual or multilingual skills relevant to the student population. Technical fluency with Oracle/PeopleSoft, CSU Common Management System or equivalent student/finance information system; Microsoft Office Professional; Google Workspace (Gmail, Docs, Sheets, Drive, Calendar, Forms, etc.); 25Live; intranet drives; and internet browsers. Special Conditions Of Employment & Position Designations All offers of employment are contingent upon the successful completion of a background check (including a criminal records check). The person holding this position will have a duty to report to the Campus Title IX Officer information pertaining to discrimination, harassment, sexual misconduct, sexual exploitation, dating violence, domestic violence, stalking, and retaliation and is required to comply with the requirements set forth in CSU Executive Order EO 1095, EO 1096, and EO 1097 as a condition of employment. The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position has been designated as a sensitive position with access to and responsibility for detailed personally identifiable Level 1 confidential information about students, faculty, staff or alumni that is protected, personal or sensitive as defined in the CSU Information Security Data Classification Standards. This position is required to comply with confidentiality requirements outlined in the Department of Education’s Family Educational Rights and Privacy and California’s Educational Code Chapter 13 regarding sensitive student issues. This position is designated as a Campus Security Authority (CSA). The position is required to participate in training at the direction of the Clery Director and must also promptly report allegations of reportable crimes according to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, its accompanying regulations; the California State Education Code, Chapter 15.5, of the Donahoe Higher Education Act, Section 67380; and the California State University system‑wide policy, Code EO 1107. Requires evenings and/or weekend work. Physical Environment Office environment with standard equipment and tasks. The position requires working at a computer and desk for extended periods of time. May require travel between campus offices and off‑campus locations. The health and safety of our students, faculty, and staff remain our highest priority. While on campus, students, faculty, staff, and the community will be expected to follow all campus safety mandates. Benefits/Perks CSUMB offers a premium benefit package that includes outstanding vacation, health, dental and vision plans; membership in the California Public Employees Retirement System (CalPERS); and 15 paid holidays a year. For more information, visit the Employee Benefits Summary. The University Corporation at Monterey Bay also provides access to affordable housing near main campus. The allocation of housing is subject to several factors, including availability, eligibility criteria, and specific program guidelines. For more information, visit: corporation/employee-housing Application Procedure To receive full consideration, applicants must complete and submit the required online application by the priority screening date listed on the Careers at CSUMB website. Applications received after this date may be reviewed at the University’s discretion. All submitted materials become the property of CSUMB and will not be returned. CSUMB is not a sponsoring agency for staff or management positions. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting Human Resources at View phone number on click.appcast.io or emailing View email address on click.appcast.io All employees must be eligible for employment in the U.S. Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct. General Information CSUMB hires only individuals lawfully authorized to work in the United States and is an E-Verify employer. In compliance with federal crime awareness and campus security legislation, including the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics, you can view the notice of availability and access the Cal State University, Monterey Bay annual security and fire safety reports at CSUMB is a smoke and tobacco‑free campus. Equal Opportunity Employer CSUMB is an Equal Opportunity employer seeking to recruit and support a broadly diverse community of faculty and staff. We value and celebrate diversity in all its forms and strive to foster an inclusive culture built on respect that affirms inter‑group relations and builds cohesion. We consider qualified applicants for employment for their anticipated contributions and without regard to race, color, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetic information, medical condition, pregnancy, marital status, veteran status, or disability. #J-18808-Ljbffr