Assistant Branch Manager

Why Work For Us? Great Pay – opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending on position 401(k) Matching – $1 for $1 company match up to 6% of eligible earnings per pay period Benefits – Medical, Dental, Vision, wellness program and more! Paid Holidays Paid Time Off – Team Members accrue paid time off monthly; an additional 24 hours per year may be earmarked for volunteer activities Collaborative Environment – AAA values your contribution to providing exceptional service to our members Free AAA Classic Membership AAA Product Discounts Tuition Reimbursement Program A successful Assistant Branch Manager has a highly developed understanding of how to utilize all branch resources to deliver outstanding Member experiences and fosters a team culture of performance excellence with heart. This career‑level position is responsible for supervising the operational and sales functions of Team Members with minimal direction, including branch operations, individual Team Member development, and the planning and execution of sales and marketing strategy. In addition to the sales and servicing of the full range of AAA products, the Assistant Branch Manager directs and supports building and implementing branch‑level sales and Team Member engagement strategies to achieve assigned goals. This agile leader proactively learns new processes and effectively communicates adjustments in plan, process, and strategy to keep Team Members aligned in a ever‑changing work environment. Final success is defined as exceeding Member expectations, achieving branch goals, maintaining operational and compliance excellence, and growing our people. *This is an on‑site role, working full time at our West Tucson (Oracle) Branch.* Essential Functions Champions and exhibits guiding principles and core values of AAA Supports the recruiting, training, onboarding, and scheduling of Branch Team Members Champion of Team Engagement and Community Impact participation Directs and supports Team Member goal setting, performance feedback, training, evaluation, and performance documentation Drives for results through direct sales and supervision of assigned branch to achieve assigned goals Builds a performance organization with heart through efficient performance management, setting clear performance and career development expectations, and addressing tough performance issues early with managerial courage Pulls and distributes sales reports for tracking and performance measurement Assumes full managerial responsibility of the branch in the absence of the manager Ensures compliance with AAA policies, procedures, standards, and regulations Coordinates scheduling of facility requests within assigned budgets for the branch, including but not limited to security, office supply, and building maintenance Applies and enforces AAA conduct and performance policies and implements corrective actions as needed Knowledge, Skills, and Abilities Excellent written and verbal communication skills Demonstrated track record of successful business decision making, planning, and problem solving Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data‑driven decisions Ability to work cross‑functionally across many business units and functions Excellent planning and project management skills Strong change management skills and the ability to operate in an environment of ambiguity Broad knowledge of Property & Casualty insurance, membership sales and service, and branch operations including industry trends and key drivers of business revenue Outstanding sales and Member service skills and the ability to transfer these skills to others Strong computer skills, including proficiency with the Google Apps Suite (Sheets, Docs, Drive, Slides) Education & Experience / Licenses & Certification High School Diploma or GED required Bachelor’s Degree in related field preferred Valid Driver's License P&C License preferred 2–3 years of supervisory experience in travel, retail sales, insurance, or service industry Demonstrated experience exceeding individual goals while driving others to exceed goals Work Environment / Physical Requirements Works in an office environment, sitting at a desk, table, or computer workstation for extended periods of time Must be available to work at different branch locations, including Saturdays May travel by car, plane, or other form of transportation to attend business meetings or conferences Approximately 50–80% of time spent on the job involves the use of a personal computer #J-18808-Ljbffr American Automobile Association