Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Competitive salary
• Bonus based on performance
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Gary has been proudly serving his community as a State Farm agent since 1986, earning numerous awards and travel incentives throughout his long and successful career. A dedicated Ohio State fan, he also enjoys supporting local teams and staying actively involved in the community he serves.

Team culture is important here — birthdays and holidays are always celebrated, and there’s a strong emphasis on maintaining a supportive, collaborative atmosphere. With decades of experience under his belt, Gary’s primary focus now is on strengthening relationships with existing customers and continuing to deliver the exceptional service that has kept them with the agency for so many years.

If you’re looking for an opportunity to learn from a seasoned professional while contributing to a customer-focused, relationship-driven agency, this could be the perfect place for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Gary Garrett - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.