Dispatcher

Job Description

Job Description

CS Investigative Services is looking to add a full-time security dispatcher to our team. The schedule is 8 PM-5 AM with opportunity for overtime and growth into other roles within the company.

Qualifications 

• Valid CA Drivers License
• Must possess a high school diploma or equivalent
• Ability to work in a team environment; teamwork
• Ability to multi-task, discern patterns in detail

Benefits

• We offer medical, dental and vision coverage, retirement plan, perks and more for most full-time positions!
• Pay rate $17.00-25.00 per hour
• Excellent Benefits and Career Progression!

Responsibilities

• The Security Operations Center Operator is directly responsible for the accurate documentation of routine and unusual events occurring on or near the facilities and maintains control of all equipment and keys in the Control Room
• This position is responsible for completing task work orders for all maintenance needs reported
• Monitor all security, communications, and fire/life safety systems within the designated region via the provided monitoring systems
• Proactively monitor all surveillance cameras and CCTV remote viewer programs
• Monitors and responds to all security/life safety system alarms
• Answer and respond to events and situations received over regular and emergency phones and intercoms; speak clearly, give direction, and provide guidance to employees and security staff during emergencies
• Serve as the liaison between all departments and the security department
• Handle (without delay) complaints and unusual/critical event information to Shift Supervisor, Account Manager, and Security Director
• Accurately document routine and unusual events occurring on or near the facilities (accomplished via shift reports, pass-down logs, incident reports, incident reports logs, or other established methods)
• Accurately maintain control of all equipment and keys in the Control Room. Accurately logs all equipment and keys signed out and returned by security, parking, and shuttle bus staff
• Complete “task work orders' for all reported maintenance needs
• Inform (without delay) the Shift Supervisor / Account Manager of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems
• Control and monitor the two-way communication systems
• Make emergency notifications as necessary pursuant to site Post Orders
• Make productivity and cost reduction recommendations to management
• Make recommendations for physical security surveys and post orders