Optometric Technician

Job Description Optometric Technicians work in conjunction with doctors to perform activities involving patient care, pre‑testing, post‑exam duties, specialty testing, and maintaining the doctor’s appointment schedule in a manner that delivers a professional, pleasant patient experience. Performs preliminary evaluation of patients prior to exam by the OD, such as dilation, topicals, diagnostic medications, Optomap, etc. Performs verbal interview with patient prior to visit with OD to determine medical issues and reasons for their visit and communicate to OD before appointment. Enters patient information in Electronic Health Records (EEHR). Assists ODs to care for patients in a timely, effective manner, as close to the appointed schedule as possible. Instructs patients on medical care as prescribed by the doctor’s treatment plan and schedules follow‑up appointments as needed. Discusses Lasik with patients and identifies those interested by reviewing patient information forms. May be required to schedule referral appointments with ophthalmologists, diagnostic follow‑up visits, and other specialty referrals, completing appropriate paperwork. Records and maintains patient records/files in compliance with company, federal, and state policies (HIPAA). Responds to patient’s telephone inquiries regarding medication, treatment, and problems and refers to the OD as necessary. Completes proper coding of procedures for payment collection. May be required to perform diagnostic testing using specialty equipment (OCT, Visual Field, Pachymetry, Retinal Camera, etc.). Corresponds with doctor offices (internal and external) regarding patient and insurance referrals. Supports the OD with patient education as instructed by the optometrist. Documents medical findings and communication between doctor and patient in the Electronic Medical Records and assists with clerical duties related to medical documentation (participating practices only). Participates in practice meetings and projects as requested. Ensures maximum OD utilization occurs through pre‑appointment confirmation, daily appointment confirmation, contacting patients from recall listings, and partnership with the manager’s outreach. Calls all no‑shows or cancelled patients to reschedule appointments. Performs contact lens insertion and removal classes (I&R) and manages the contact lens trial inventory. Performs end‑of‑day responsibilities including opti‑schedule wrap‑up, end‑of‑day checklist, etc. Makes recommendations for efficiencies, processes, etc. that will deliver quality, cost savings, and/or profitability improvements within the practice and/or across the organization. Performs other duties within the practice as requested and as time allows. Requirements High School or GED qualification. Entry‑level PC skills, including Microsoft Office, Windows, and word processing. Demonstrated ability to work successfully in a team environment, functioning for the good of the team over the individual. Excellent verbal and written communication skills to effectively and professionally collaborate with co‑workers and patients. Preferred Qualifications Experience evaluating patients for eye exams and dispensing eye exam medications. Familiarity with medical terms associated with eye treatment. Experience maintaining patient records/files per HIPAA regulations. Industry certification (CPO, CPOA, CPOT) preferred but not required. Physical Demands This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office. Location: Severna Park, Maryland, USA Employment Type: Full‑time #J-18808-Ljbffr