Support Engineer

Support EngineerAre you a self-starter passionate about your users and technology; hungry for growth and success? Then read on…Schools spend $1.3 billion every year on administration software alone and $12 billion on overall operations. This is a large market that has a lot of need and is ripe for disruption.Helios Ed is delivering SaaS business and HR solutions to school districts and charters. Over 400 schools across California are saving 75% time and cost by streamlining their processes and reducing overhead. It helps districts go paperless and enables administrators to get the right insights from their data. Helios is headquartered in San Mateo, California.SummaryHelios Ed is seeking an experienced Support Engineer to support our expanding base of users. If you are passionate about making users happy and solving technical issues gives you joy, we want you.Helios offers an attractive package and provides challenging and fulfilling work in the education space. You can help make our schools better and ultimately make an impact on the children. Best of all, you get to grow with an innovative company that can even take you to the career growth are you looking for.What You Will Be Doing:Support Helios applications and usersHandle the support desk, responding to calls and emailsTroubleshoot and resolve technical issues reported by users, escalate to development team if neededTrain users on how to use the applications through webinars or in-person instructionImport and export complex data and do data transformations using SQL ServerWrite intermediate to advanced SQL queries and views for creating reports, extracting data or importing data in SQL ServerWork with customers to implement the product including understanding their requirements and configuring the application accordinglyTest applications, identify issues, and report to development teamWrite documentation on how to use the product for non-technical and technical usersUnderstand education related terminology and nuances (we will train you)What You Need To Have:Advanced knowledge and experience in writing SQL Server queries, stored procedures, functions, and viewsDemonstrated ability to import and export data, and do data transformations in SQL ServerStrong verbal and written communication skillsKnack for working with users and making them happy and satisfied with the productPerform other duties as assignedEducation And Experience:Bachelor's degree in computer science, engineering, technology, or a related field required5+ years' experience in technical support5+ years' experience in writing SQL queriesExperience with creating reports using RDLC, Crystal Reports, or other reporting tools preferredWhy You Will Want To Work For Us:Attractive package including salary and bonusGreat benefits including health, dental, vision, and 401K contributionGrow with an innovative company in a rewarding role working with our schoolsHelios Ed is committed to the policy that all persons have equal access to its programs, facilities and employment without regard to race, color, ancestry, national origin, age, gender, sexual orientation, gender identity, age, religion, creed, disability, medical condition, genetic information, marital or veteran's status.If you've got this, reach out to yash at heliosed dot com with your resume and a cover letter.