ServiceNow CMDB Analyst

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One. Job Description This position is not eligible for visa sponsorship. Location expectations: This role requires working from a U.S. Bank location three (3) or more days per week. U.S. Bank is seeking a ServiceNow CMDB Analyst to support CMDB operations and service mapping efforts within a small, high-impact team in IT Asset Management & Data. This role is designed as a build-and-develop opportunity for candidates with foundational ServiceNow and CMDB experience who are looking to grow their expertise in a hands-on, operational environment. This position focuses on executing day-to-day CMDB and Service Mapping activities, improving data quality, and supporting ongoing platform enhancements, rather than owning strategy or architecture. Responsibilities * Support day-to-day ServiceNow CMDB operations, including configuration item (CI) updates, data validation, and relationship maintenance * Assist with Service Mapping activities, including validating service relationships and supporting mapping accuracy * Perform data quality checks and cleanup activities to improve CMDB accuracy, completeness, and consistency * Help maintain and improve CI relationships and service dependencies to support incident and change impact analysis * Support Discovery data validation and ensure accurate CI classification and population * Partner with engineering, infrastructure, and application teams to help validate CMDB data and resolve discrepancies * Assist with CMDB governance processes, including following data standards and supporting audit readiness * Contribute to basic reporting and dashboards to track CMDB health and data quality metrics * Participate in Agile team workflows (standups, backlog refinement, etc.) * Support documentation, testing, and UAT activities related to CMDB enhancements and updates * Continuously learn and build expertise in ServiceNow, CMDB, and CSDM concepts Required Qualifications * 2+ years of experience working with the ServiceNow platform * 2+ years of exposure to CMDB or configuration management concepts * Basic understanding of CSDM (Common Service Data Model) * Exposure to Service Mapping or dependency mapping concepts * Experience supporting data quality, data cleanup, or operational support work * Ability to understand enterprise IT environments (applications, infrastructure, services) * Strong problem-solving skills and attention to detail * Good communication skills and ability to collaborate with cross-functional teams Preferred Qualifications * Experience with ServiceNow Discovery or Service Mapping modules * Exposure to CMDB data governance or data integrity practices * Basic understanding of ITIL concepts (incident, change, configuration management) * Experience working in a large enterprise IT environment * Experience supporting CMDB cleanup, migration, or enhancement initiatives If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: * Healthcare (medical, dental, vision) * Basic term and optional term life insurance * Short-term and long-term disability * Pregnancy disability and parental leave * 401(k) and employer-funded retirement plan * Paid vacation (from two to five weeks depending on salary grade and tenure) * Up to 11 paid holiday opportunities * Adoption assistance * Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here. U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $92,820.00 - $109,200.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.