Manager, Services Consulting

Lead and scale the regional consulting team Hire, coach, develop, and retain consultants Build a culture of accountability, customer focus, and high performance Own delivery performance and customer outcomes across the portfolio Oversee staffing, configuration, design, and customer satisfaction Monitor and drive staffing, billable utilization, capacity planning, and delivery KPIs Surface risks and implement remediation plans to support retention of ongoing services packages Partner with cross-functional teams to drive customer adoption, expansion, and retention Innovate services delivery motions for efficiency, scalability, and quality Guide the team through evolving priorities, processes, and organizational shifts Report to Bethany Neubauer Requirements 7+ years in Professional Services / Technical Account Management / Consulting Services / Solutions Consulting in enterprise SaaS 2+ years of people management experience leading customer-facing teams, typically 6–10 direct reports Proven experience managing delivery across multiple concurrent engagements with responsibility for utilization, staffing, and quality Excellent analytical, project management, interpersonal, and communication skills Ability to interface with the C-suite with ease Bachelor’s degree in Business, Computer Science, Engineering, or related field, or equivalent experience Zendesk Administrator Certification or experience with Zendesk configuration and implementation best practices preferred Experience using and coaching teams on AI-enabled tools and workflows preferred Ability to distill complex AI concepts for technical and non-technical teams Advanced degree (MBA) or certifications in project management, AI strategy, or relevant delivery methodologies preferred Core Competencies Demonstrates strong leadership in managing customer-facing teams, driving delivery performance, and ensuring customer satisfaction in enterprise SaaS environments. Proficient in utilizing analytical skills and project management methodologies to enhance service delivery and operational efficiency. Highest-signal resume keywords 7+ Years In Professional Services People Management Experience Delivery Performance Management Zendesk Configuration Experience AI-Enabled Tools Coaching ATS Optimization Keywords Hard Skills Project Management Delivery Performance Management Utilization Tracking Capacity Planning Analytical Skills Soft Skills Interpersonal Skills Communication Skills Customer Focus Coaching Skills Certifications & Qualifications Zendesk Administrator Certification Project Management Certification AI Strategy Certification Industry Keywords Enterprise SaaS Consulting Services Technical Account Management Solutions Consulting Tools & Technologies Zendesk AI-Enabled Tools #J-18808-Ljbffr Jobtailor