Service Assurance Associate

Service Assurance Associate CoStar Group (NASDAQ: CSGP) is a leading provider of commercial and residential real estate information, analytics, and online marketplaces. The Service Assurance Associate is responsible for measuring activity and assessing the quality of service delivered by any representative from CoStar Group. Responsibilities Complete Service Score Surveys via outbound calling within seven business days or less of a meeting or phone interaction with any representative from CoStar Group, handling approximately 200+ outbound calls per day. Execute professionalism in all telephone interactions, including effective questioning, listening, and probing. Maintain objectivity while soliciting feedback on the quality of service. Assess the quality of data entry performed by company representatives. Record accurately and timely all results from surveys and data reviews. Report escalations to Management in a timely manner. Communicate with internal departments to resolve customer concerns and follow up on resolution with the customer when necessary. Provide timely feedback to CoStar Group representatives based on customer feedback and review of data entry. Maintain the highest professional standards and promote the company’s ethics of trust, open communication, creative thinking, and cohesive team effort. Basic Qualifications Bachelor’s Degree from an accredited university or college. Proven track record of commitment to prior employers. Experience using Enterprise and/or CRM systems. Minimum of 1 year experience interacting with customers. Minimum of 1 year experience executing high call volume with high levels of data accuracy. Proficiency in MS Office (Excel, PowerPoint, Word, Outlook). Proven ability to perform to metrics/key performance indicators. Experience building rapport over the telephone and overcoming objections in a professional environment. Experience delivering results while working to deadlines under pressure. Experience accurately capturing and entering data. Excellent verbal and written communication skills. Preferred Qualifications and Skills Enterprise knowledge and experience strongly preferred. High proficiency with CoStar products preferred. Proficiency with internal systems and quick learning of new applications. Ability to plan and prioritize workload in a fast‑paced environment. Ability to act on own initiative and work successfully alone and as part of a team. Ability to adapt quickly in a technology‑led environment. Confident personality with the ability to communicate effectively and professionally with both internal and external stakeholders. Benefits Generous compensation and performance‑based incentives. Comprehensive healthcare coverage: medical, vision, dental, prescription drug, life, legal, and supplemental insurance. Virtual and in‑person mental health counseling services. Commuter and parking benefits. 401(K) retirement plan with matching contributions. Employee stock purchase plan. Paid time off. Tuition reimbursement. On‑site fitness center (or reimbursed membership) with yoga studio, Peloton, personal training, and group exercise classes. Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups. We welcome all qualified candidates who are currently eligible to work full‑time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position. CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug‑free workplace and perform pre‑employment substance abuse testing. #J-18808-Ljbffr CoStar Group, Inc.