University Ticketing Manager

Job Overview Reporting to the Scheduling Director, the University Ticketing Manager will manage all aspects of ticket operations for non-Athletic events at the George Washington University. This includes ticket fulfillment, customer service, box office operations, and sales reporting. The role requires a highly organized, detail‑oriented individual passionate about improving ticketing efficiencies and experiences for campus events. Responsibilities Responsible for events through the entire ticketing process. Manage daily ticket sales, deposits and reconciliation, and prepare reports and financial settlements. Serve as the point of contact for all ticket-related questions and box office inquiries. Assist in the development of ticket policies and procedures across venues. Collaborate with Athletics on ticketing policies and procedures. Develop full knowledge of the Ticketmaster system. Work events in all venues as needed. Collaborate with staff and clients/promoters for all ticketed event needs. Supervise Box Office/Ticketing staff. Stay knowledgeable of current industry standards and trends. Minimum Qualifications Qualified candidates will hold a bachelor’s degree in an appropriate area of specialization plus six years of relevant professional experience, or a master’s degree or higher in a relevant area of study plus four years of relevant professional experience. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience. Preferred Qualifications Act in alignment with the University’s core values. Team player who can work effectively with a variety of personalities. Establish and maintain effective working relationships with internal and external partners. Strong communication skills, both verbally and written. Ability to identify problems while providing solutions. Make independent decisions to resolve customer service issues and complaints. Learn and adapt quickly. Exceptional attention to detail. Strong time‑management and organizational skills. Exercise integrity and use good judgment in the scope of assigned authority. Ability to be flexible while prioritizing and managing multiple tasks, projects and staff needs. Experience with Ticketmaster systems, including TM Host, Archtics, and Account Manager, is desired. Compensation Hiring Range $65,252.91 – $94,508.38 (GW Staff Approach to Pay) #J-18808-Ljbffr