Average salary: $70,000 /yearly
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- ...Citizenship is required as part of the eligibility criteria to be able to obtain this type of security clearance. Key Skills: Help Desk Management experience required. Proficient in ServiceNow and provide continual service improvement support by improving existing...SuggestedRemote work
Sparibis
Alexandria, VA4 days ago - ...high customer satisfaction by setting standards, training staff, managing tickets, and analyzing performance data to drive continuous... ...productivity. Team Leadership: Recruit, train, mentor, and manage help desk technicians and representatives. Operational Oversight:...SuggestedWork at office
Orbis Corporation
Washington DC12 hours ago - ...Help Desk Manager This position is part of a proposal submission and is contingent upon contract award. Location: Arlington, VA (Hybrid) Clearance: DHS Suitability Description: Oversee help desk operations to ensure efficient and timely support. Manage...SuggestedContract work
Silo Smashers
Arlington, VA12 hours ago - ...Responsibilities & Qualifications We are seeking a Help Desk Manager to join our team at DON Office of Administration National Capital Region(NCR)to manage DON OA Customer Service Branch providing help desk, desktop, and VIP IT support for over 4,000 users and ~45...SuggestedFull timeContract workTemporary workWork at officeLocal areaImmediate startMonday to Friday
TekSynap
Arlington, VA2 days ago - ...Systems, LLC, a Koniag Government Services company, is seeking a Help Desk Lead to support KITS and our government customer in Washington... ..., but are not limited to: Be responsible for overall management support and coordination for Help Desk support for Tier levels...SuggestedFor subcontractorLocal areaMonday to FridayFlexible hours
Koniag
Washington DC8 hours agonew - Description Position: Helpdesk Manager - Level I Location: Rosslyn, VA Clearance: Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help desk team. This role focuses on ensuring...Suggested
ActioNet
Arlington, VA1 day ago $115k - $150k
...Responsibilities & Qualifications We are seeking a Help Desk Manager to join our team! REQUIRED QUALIFICATIONS Experience Minimum of ten (10) years of experience in the NMCI NGEN technical arena. Proven experience in managing a help desk operation with a...SuggestedFull timeContract workTemporary workFor contractorsWork at officeLocal areaMonday to FridayWeekend workAfternoon shiftTekSynap
Washington DC12 hours ago$115k
...Help Desk Manager - Custom Support Manager Washington, DC Pay From: $115,000 per year MUST: Eligible or active DoD Secret clearance Experienced Help Desk Manager/ Tier II Team 8+ years of professional experience in the IT support field 6+ years...SuggestedQuadrant
Washington DC3 days ago$79.65k
...third-party validation. Summary ValidaTek is searching for a Tier 2 Helpdesk Lead CAB Manager for Tech Control to oversee the operations of the help desk operations that supports a large DoD IT infrastructure program providing a common view for all enterprise...SuggestedContract workLocal areaValidaTek
Arlington, VA4 days ago$100k - $110k
...Adventure Awaits! Leidos has an opening for a Deskside Support Manager on the ESA V program. ESA V is an IT Services program... ...Justice. The program provides a range of IT services, including help desk, desk side support, Windows workstation engineering and maintenance...SuggestedContract workLocal areaImmediate startRemote workLeidos
Washington DC3 days ago- ...Description ActioNet has an opportunity for a Desk Side Support Manager requiring a Public Trust clearance in the Washington, D.C. metro... ...computer science/information systems ITIL 4 Certification Help Desk Institute (HDI) Certification - Support Center Manager...SuggestedFull timeContract workWork at officeFlexible hoursShift work
ActioNet
Washington DC12 hours ago $100k - $140k
...Trust Required: US citizen or Lawful Permanent Resident Position Description: LCG Inc. is seeking a highly talented Help Desk Manager / Project Manager to oversee a team delivering IT Support Services for a federal client. The ideal candidate will manage an IT...SuggestedPermanent employmentContract workWork experience placementLocal areaImmediate startRemote workLCG
Bethesda, MD12 hours ago- ...Position: Desktop Support Manager Openings: 1 Salary: $90,000 - $110,000k Location: Washington, DC 20060 Schedule: • Core... .../deployment platforms. • Understanding of asset management, Help Desk operations, ITSM ticketing workflows, and endpoint security hygiene...SuggestedLocal area
Insight Global
Washington DC4 days ago - ...provide IT Infrastructure support services, which include Tier 1 Help Desk, Tier 2 End User Support, Tier 3 Server, Platform, and Network... ...issues; incident and problem resolution; service request management; infrastructure monitoring and support; hardware and software...SuggestedFor contractors
- The Help Desk Manager supports TSA’s Trusted Operations, Maintenance, Cybersecurity, Assurance, and Technology (TOMCAT) operational continuity, service excellence, security, and adaptive IT/OT Operations and Maintenance (O&M) support. Plan and implement the appropriate...SuggestedTemporary workImmediate startFlexible hours
- ...operation of the I.T. Department in alignment with firm policies, I.T. standards, and the business objectives of the organization. The Manager is responsible to plan, coordinate, communicate, design, test, and manage I.T.-related activities, as well as provide...Full timeWork at officeRemote work2 days per week3 days per week
- Position Helpdesk Manager - Level I Location Rosslyn, VA Clearance Secret Responsibilities Supervise the daily operations of the help desk team, ensuring timely resolution of support tickets. Monitor ticket queues and assign tasks to team members based on priority...
- A technology solutions company is seeking a Helpdesk Manager - Level I to oversee daily operations of the help desk team in Arlington, VA. This role requires a Bachelor's degree in IT or a related field and at least 2 years of IT support experience. The manager will ensure...
$115k - $150k
...Help Desk Manager We are seeking a Help Desk Manager to join our team! Required qualifications include: Experience: Minimum of ten (10) years of experience in the NMCI NGEN technical arena. Proven experience in managing a help desk operation with a significant...Contract workFor contractorsWork at officeMonday to FridayWeekend workAfternoon shift- ...Helpdesk Manager - General Team Job Locations US-VA-Alexandria ID 2026-4517 Category Information... ...Team Leads provide administrative oversight for a team of 7-8 Help Desk Analysts supporting Tier 1 inquiries from DoD travelers in a 24...Full timeContract workWork at officeLocal areaShift workRotating shiftAfternoon shift
Edgewater Federal Solutions
Alexandria, VA2 days ago - ...Oklahoma City, OK , Oklahoma City, OK, US Weaverville, NC, Raleigh, NC, US Position Summary LCI is seeking dedicated IT Help Desk Manager to support a long-term contract with the US Patent and Trademark Office (USPTO). These roles are critical in maintaining Tier...Long term contractFull timeWork at officeRemote work
Leader Communications
Alexandria, VA12 hours ago - A technology firm in Arlington, VA, is seeking a Help Desk Manager to oversee help desk operations and manage support staff. The ideal candidate will have over 8 years of IT support experience, with at least 4 years in management, and possess strong leadership and customer...
- A leading technology services provider is seeking a Help Desk Manager in Arlington, VA. This hybrid position involves overseeing help desk operations and managing a team of technicians. Candidates should have over 8 years of IT support experience and a Bachelor's degree...
- ...its members on issues involving the capital markets, separately managed accounts (SMAs) and collective investment trusts (CITs). ICI's... ...Support & Operations for end user support services, including help desk services, project management, and training activities. Manages...Work at officeRemote workWork from home
$67.9k - $132.5k
A federal IT service firm seeks a Service Desk Shift Supervisor in Washington, D.C. This role oversees daily service desk operations, ensuring quality support for incident and service requests. Candidates should have 4-7 years in IT, with a focus on service delivery and...Shift work- A leading IT service provider is looking for a Service Desk Lead in Alexandria, VA. The ideal candidate will oversee Tier I and Tier... ...helpdesk support, and strong leadership skills. The role entails managing service desk personnel and ensuring compliance with IT service standards...
- Relha LLC in Alexandria, Virginia, is seeking an experienced SME Service Desk Analyst (Tier 1) Lead. This role involves managing a team of Tier 1 analysts and providing high-quality technical support within a mission‑critical environment. Candidates should have at least...
- A tech solutions firm is seeking a Service Desk Lead to oversee IT support operations at their Washington, DC, and NYC locations. The role entails managing a Service Desk that serves as the single point of contact for IT incidents and service requests, ensuring timely...
- SUVI is seeking a Service Desk Manager to oversee and manage Information Technology support services in alignment with the mission of the Government... ...for computer systems, networks, applications, infrastructure, help-desk services, databases, and other technologies. Identify,...For contractorsWork experience placementRemote work
- ...expertise to solve complex technical problems. Service Desk Lead We’re looking for a talented Service Desk Lead to... .... In this role, you will lead frontline support staff, manage ticket flow and escalations, and help ensure timely, high-quality end-user support in a secure...Temporary workWork at officeRemote work
