Average salary: $70,000 /yearly
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- ...high customer satisfaction by setting standards, training staff, managing tickets, and analyzing performance data to drive continuous... ...productivity. Team Leadership: Recruit, train, mentor, and manage help desk technicians and representatives. Operational Oversight:...SuggestedWork at office
Orbis Corporation
Washington DC3 days ago - ...Responsibilities & Qualifications We are seeking a Help Desk Manager to join our team at DON Office of Administration National Capital Region(NCR)to manage DON OA Customer Service Branch providing help desk, desktop, and VIP IT support for over 4,000 users and ~45...SuggestedFull timeContract workTemporary workWork at officeLocal areaImmediate startMonday to Friday
TekSynap
Arlington, VA2 days ago - Description Position: Helpdesk Manager - Level I Location: Rosslyn, VA Clearance: Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help desk team. This role focuses on ensuring...Suggested
ActioNet
Arlington, VA4 days ago - ...Help Desk Manager This position is part of a proposal submission and is contingent upon contract award. Location: Arlington, VA (Hybrid) Clearance: DHS Suitability Description: Oversee help desk operations to ensure efficient and timely support. Manage...SuggestedContract work
Silo Smashers
Arlington, VA3 days ago $115k
...Help Desk Manager - Custom Support Manager Washington, DC Pay From: $115,000 per year MUST: Eligible or active DoD Secret clearance Experienced Help Desk Manager/ Tier II Team 8+ years of professional experience in the IT support field 6+ years...SuggestedQuadrant
Washington DC1 day ago- ...Description ActioNet has an opportunity for a Desk Side Support Manager requiring a Public Trust clearance in the Washington, D.C. metro... ...computer science/information systems ITIL 4 Certification Help Desk Institute (HDI) Certification - Support Center Manager...SuggestedFull timeContract workWork at officeFlexible hoursShift work
ActioNet
Washington DC3 days ago $100k - $110k
...Adventure Awaits! Leidos has an opening for a Deskside Support Manager on the ESA V program. ESA V is an IT Services program... ...Justice. The program provides a range of IT services, including help desk, desk side support, Windows workstation engineering and maintenance...SuggestedContract workLocal areaImmediate startRemote workLeidos
Washington DC1 day ago- ...operation of the I.T. Department in alignment with firm policies, I.T. standards, and the business objectives of the organization. The Manager is responsible to plan, coordinate, communicate, design, test, and manage I.T.-related activities, as well as provide...SuggestedFull timeWork at officeRemote work2 days per week3 days per week
- The Help Desk Manager supports TSA’s Trusted Operations, Maintenance, Cybersecurity, Assurance, and Technology (TOMCAT) operational continuity, service excellence, security, and adaptive IT/OT Operations and Maintenance (O&M) support. Plan and implement the appropriate...SuggestedTemporary workImmediate startFlexible hours
- ...provide IT Infrastructure support services, which include Tier 1 Help Desk, Tier 2 End User Support, Tier 3 Server, Platform, and Network... ...issues; incident and problem resolution; service request management; infrastructure monitoring and support; hardware and software...SuggestedFor contractors
- Position Helpdesk Manager - Level I Location Rosslyn, VA Clearance Secret Responsibilities Supervise the daily operations of the help desk team, ensuring timely resolution of support tickets. Monitor ticket queues and assign tasks to team members based on priority...Suggested
- ...regional meetings, and weekly meetings with customer support managers. Monitor recurring and claimant-specific technical problems related... ...Relation Management (CRM) team, and CNIC leadership. Manage a help desk operation supporting approximately 800 customers, ensuring...SuggestedFull timeContract workTemporary workFor contractorsWork at officeLocal areaMonday to FridayWeekend workAfternoon shift
- A technology solutions company is seeking a Helpdesk Manager - Level I to oversee daily operations of the help desk team in Arlington, VA. This role requires a Bachelor's degree in IT or a related field and at least 2 years of IT support experience. The manager will ensure...Suggested
$115k - $150k
...Help Desk Manager We are seeking a Help Desk Manager to join our team! Required qualifications include: Experience: Minimum of ten (10) years of experience in the NMCI NGEN technical arena. Proven experience in managing a help desk operation with a significant...SuggestedContract workFor contractorsWork at officeMonday to FridayWeekend workAfternoon shift$115k
...Help Desk Manager - Custom Support Manager Washington, DC Pay From: $115,000 per year MUST: Eligible or active DoD Secret clearance Experienced Help Desk Manager/ Tier II Team 8+ years of professional experience in the IT support field 6+ years of experience managing...Suggested$150k - $190k
...Experience ~10 years of relevant experience providing project management support for enterprise level IT projects ~ Demonstrated... ...Locations US-DC-Washington | US-AL-Huntsville ID 2025-8692 Category Technical Support/Help Desk Type Regular Full-Time...Full timeContract workTemporary workWork at officeLocal areaRemote workMonday to FridayDay shiftTekSynap
Washington DC2 days ago- ...Senior Technical Support Manager The Senior Technical Support Manager provides technical support and lead subordinates in support of engineering and technical tasking for the DDG(X) ship acquisition Program Office. Tasking includes: Leads technical support teams...Work at office
C2 Essentials
Washington DC1 day ago - ...Technical Support Manager The Technical Support Manager provides technical support and lead subordinates in support of engineering and technical tasking for the DDG(X) ship acquisition Program Office. Tasking includes: Oversees technical service operations...Work at office
C2 Essentials
Washington DC2 days ago $100k - $150k
...in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services... ...contributions. About the Role We are seeking a Service Desk Manager to lead a high-performing, customer-focused IT Service...Full timeRemote workFlexible hoursDiversityJobs Inc
Washington DC2 days ago- ...Service Desk Manager Strategic Resources, Inc. (SRI) is an international, ISO 9001/20000/27001 Certified, CMMI Level 3 Rated full-service provider with more than 37 years of experience in the Federal, Military, and Commercial Marketplaces. SRI is seeking a committed...Contract workWork at officeRemote work
Strategic Resources Inc
Washington DC5 days ago - ...SUVI is seeking a Service Desk Manager to oversee and manage Information Technology support services in alignment with the mission of the... ...for computer systems, networks, applications, infrastructure, help-desk services, databases, and other technologies. Identify,...For contractorsWork experience placementLocal areaRemote work
NANA Regional Corp
Alexandria, VA2 days ago $82.55k - $149.23k
...Description The IT Support Manager leads SEC ISS Customer Service Desk operations that serve as the single point of contact for incident reporting and service requests across the SEC user community. This roleis responsible fordelivering consistent, high-quality support...Contract workWork at officeLocal areaImmediate startRemote workLeidos
Washington DC5 days ago- ...Technical Support Manager STAHL Companies provides the Program Management for its Channel of Commercial Technology companies in Government that consist of Small Businesses and New Technology start-ups. STAHL advocates for policies that can improve government services...
Stahl Companies
Washington DC1 day ago - ...Service Desk Manager The Service Desk Manager provides executive leadership across Tier 1 Service Desk, Tier 2 Advanced Problem Resolution... .... ~ Must have ITIL Certification. May hold 1 or more Help Desk Institute (HDI) certifications; HDI Support Center Director...Contract work
Leader Communications
Alexandria, VA2 days ago $130k - $160k
...Technology Support Manager Office Location: Open Department: Information Technology Reports To: Director of User Engagement... ...Position Summary: The Technology Support Manager leads the Firm's Help Desk, overseeing both User Support Technicians and Senior Support...Full timeWork experience placementWork at officeSaul Ewing LLP
Washington DC1 day ago$100k - $140k
...obtain Public Trust Required: US citizen or Lawful Permanent Resident Position Description LCG Inc. is seeking a highly talented Help Desk Manager / Project Manager to oversee a team delivering IT Support Services for a federal client. The ideal candidate will manage an IT...Permanent employmentContract workWork experience placementRemote work- A technology firm in Arlington, VA, is seeking a Help Desk Manager to oversee help desk operations and manage support staff. The ideal candidate will have over 8 years of IT support experience, with at least 4 years in management, and possess strong leadership and customer...
- A leading technology services provider is seeking a Help Desk Manager in Arlington, VA. This hybrid position involves overseeing help desk operations and managing a team of technicians. Candidates should have over 8 years of IT support experience and a Bachelor's degree...
- ...IT Project Manager The IT Project Manager provides executive leadership across Tier 1 Service Desk, Tier 2 Advanced Problem Resolution (APR), USPTO Contact Center (UCC), Knowledge... ...ITIL Certification. May hold 1 or more Help Desk Institute (HDI) certifications; HDI...Contract work
Leader Communications
Alexandria, VA4 days ago - ...Folio Implementation Services Manager The Folio implementation services manager leads the team delivering help desk, training, and customization support to member agencies in support of the General Services Administration's (GSA) Capital Planning and Investment Control...Temporary workWork at officeImmediate startFlexible hours
Integral Federal
Washington DC2 days ago
