Average salary: $70,000 /yearly
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- ...high customer satisfaction by setting standards, training staff, managing tickets, and analyzing performance data to drive continuous... ...productivity. Team Leadership: Recruit, train, mentor, and manage help desk technicians and representatives. Operational Oversight:...SuggestedWork at office
Orbis Corporation
Washington DC2 days ago - ...Citizenship is required as part of the eligibility criteria to be able to obtain this type of security clearance. Key Skills: Help Desk Management experience required. Proficient in ServiceNow and provide continual service improvement support by improving existing...SuggestedRemote work
Sparibis
Alexandria, VA1 day ago - Description Position: Helpdesk Manager - Level I Location: Rosslyn, VA Clearance: Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help desk team. This role focuses on ensuring...Suggested
ActioNet
Arlington, VA3 days ago - ...Responsibilities & Qualifications We are seeking a Help Desk Manager to join our team at DON Office of Administration National Capital Region(NCR)to manage DON OA Customer Service Branch providing help desk, desktop, and VIP IT support for over 4,000 users and ~45...SuggestedFull timeTemporary workWork at officeLocal areaImmediate startMonday to Friday
TekSynap
Arlington, VA1 day ago $115k
...Help Desk Manager - Custom Support Manager Washington, DC Pay From: $115,000 per year MUST: Eligible or active DoD Secret clearance Experienced Help Desk Manager/ Tier II Team 8+ years of professional experience in the IT support field 6+ years...SuggestedQuadrant
Washington DC5 hours ago- ...Help Desk Manager This position is part of a proposal submission and is contingent upon contract award. Location: Arlington, VA (Hybrid) Clearance: DHS Suitability Description: Oversee help desk operations to ensure efficient and timely support. Manage...SuggestedContract work
Silo Smashers
Arlington, VA2 days ago $115k - $150k
...Responsibilities & Qualifications We are seeking a Help Desk Manager to join our team! REQUIRED QUALIFICATIONS Experience Minimum of ten (10) years of experience in the NMCI NGEN technical arena. Proven experience in managing a help desk operation with a...SuggestedFull timeContract workTemporary workFor contractorsWork at officeLocal areaMonday to FridayWeekend workAfternoon shiftTekSynap
Washington DC2 days ago$100k - $140k
...Trust Required: US citizen or Lawful Permanent Resident Position Description: LCG Inc. is seeking a highly talented Help Desk Manager / Project Manager, who is well versed in overseeing a team of delivering IT Support Services to support our federal client....SuggestedPermanent employmentWork experience placementLocal areaImmediate startLCG
Bethesda, MD2 days ago- ...Description ActioNet has an opportunity for a Desk Side Support Manager requiring a Public Trust clearance in the Washington, D.C. metro... ...computer science/information systems ITIL 4 Certification Help Desk Institute (HDI) Certification - Support Center Manager...SuggestedFull timeContract workWork at officeFlexible hoursShift work
ActioNet
Washington DC2 days ago $100k - $110k
...Adventure Awaits! Leidos has an opening for a Deskside Support Manager on the ESA V program. ESA V is an IT Services program... ...Justice. The program provides a range of IT services, including help desk, desk side support, Windows workstation engineering and maintenance...SuggestedContract workLocal areaImmediate startRemote workLeidos
Washington DC5 hours ago$79.65k
...third-party validation. Summary ValidaTek is searching for a Tier 2 Helpdesk Lead CAB Manager for Tech Control to oversee the operations of the help desk operations that supports a large DoD IT infrastructure program providing a common view for all enterprise...SuggestedContract workLocal areaValidaTek
Arlington, VA1 day ago- ...Position: Desktop Support Manager Openings: 1 Salary: $90,000 - $110,000k Location: Washington, DC 20060 Schedule: • Core... .../deployment platforms. • Understanding of asset management, Help Desk operations, ITSM ticketing workflows, and endpoint security hygiene...SuggestedLocal area
Insight Global
Washington DC1 day ago - The Help Desk Manager supports TSA’s Trusted Operations, Maintenance, Cybersecurity, Assurance, and Technology (TOMCAT) operational continuity, service excellence, security, and adaptive IT/OT Operations and Maintenance (O&M) support. Plan and implement the appropriate...SuggestedTemporary workImmediate startFlexible hours
- ...operation of the I.T. Department in alignment with firm policies, I.T. standards, and the business objectives of the organization. The Manager is responsible to plan, coordinate, communicate, design, test, and manage I.T.-related activities, as well as provide...SuggestedFull timeWork at officeRemote work2 days per week3 days per week
- A technology solutions company is seeking a Helpdesk Manager - Level I to oversee daily operations of the help desk team in Arlington, VA. This role requires a Bachelor's degree in IT or a related field and at least 2 years of IT support experience. The manager will ensure...Suggested
- Position Helpdesk Manager - Level I Location Rosslyn, VA Clearance Secret Responsibilities Supervise the daily operations of the help desk team, ensuring timely resolution of support tickets. Monitor ticket queues and assign tasks to team members based on priority...
- ...Service Quality Manager Knowesis is seeking a results-driven Service Quality Manager to support the DoD OIG OCIO in enhancing the... ...efficiently and interventions are effective. Engage across help desk, operations, requirements gathering, and service delivery functions...
Knowesis
Alexandria, VA2 days ago - ...Helpdesk Manager - General Team Job Locations US-VA-Alexandria ID 2026-4517 Category Information... ...Team Leads provide administrative oversight for a team of 7-8 Help Desk Analysts supporting Tier 1 inquiries from DoD travelers in a 24...Full timeContract workWork at officeLocal areaShift workRotating shiftAfternoon shift
Edgewater Federal Solutions
Alexandria, VA4 days ago - ...Oklahoma City, OK , Oklahoma City, OK, US Weaverville, NC, Raleigh, NC, US Position Summary LCI is seeking dedicated IT Help Desk Manager to support a long-term contract with the US Patent and Trademark Office (USPTO). These roles are critical in maintaining Tier...Long term contractFull timeWork at officeRemote work
Leader Communications
Alexandria, VA2 days ago - A leading technology services provider is seeking a Help Desk Manager in Arlington, VA. This hybrid position involves overseeing help desk operations and managing a team of technicians. Candidates should have over 8 years of IT support experience and a Bachelor's degree...
- .... Expertise supporting Apple iPhone/iPad devices and related management tools; strong knowledge of Windows endpoints and common peripherals... ...(MDM). Position Overview The Manager of Diamond & Platinum Help Desk Services leads a high performing team that delivers executive-...
- A technology firm in Arlington, VA, is seeking a Help Desk Manager to oversee help desk operations and manage support staff. The ideal candidate will have over 8 years of IT support experience, with at least 4 years in management, and possess strong leadership and customer...
$67.9k - $132.5k
A federal IT service firm seeks a Service Desk Shift Supervisor in Washington, D.C. This role oversees daily service desk operations, ensuring quality support for incident and service requests. Candidates should have 4-7 years in IT, with a focus on service delivery and...Shift work$105k - $115k
Job Summary Galapagos Federal Systems, LLC is seeking a motivated and experienced Service Desk Manager (SDM) to lead a team of IT professionals delivering front-line technical support to end users. This role is vital to ensuring reliable, timely, and effective IT services...Work at officeFlexible hours- The Desktop Support Manager oversees IT support operations for both a university campus and an affiliated hospital. This role directs... ...imaging/deployment platforms. Understanding of asset management, Help Desk operations, ITSM ticketing workflows, and endpoint security...
$75k - $85k
Overview The Service Desk Team Lead will assist managing Service Desk operations in support of our government customer. The Service Desk Team Lead is responsible for assisting in leading the Customer's Service Desk support operations under the Service Delivery lifecycle...Temporary work- ...support and ensure smooth technology operations in our Washington office. Key responsibilities include resolving help desk requests, setting up devices, and managing user accounts. Candidates should have a bachelor’s degree or equivalent experience, with 0-3 years in IT...Work at office
- Job Category: Information Management, Technology & Security Position: Service Desk Lead Location: Alexandria, VA Work Environment: Hybrid Clearance Required: Secret... ..., efficiency, and effectiveness of the DoD; and help ensure ethical conduct throughout the DoD. The DoD...Contract workWork at officeRemote work
- Service Desk Lead - Washington, DC and NYC Job Title: Service Desk Lead Job Summary: The Service Desk Lead will provide a centralized Service Desk and Deskside Support capability to serve as the Single Point of Contact (SPOC) for DFC end users for all IT incidents, service...Remote work
- Job Title: Service Desk Manager Location: Alexandria, Virginia Company/ Program Description Centuria, a Service-Disabled Veteran-Owned Small... ...Job Requirements Holds ITIL Certification. May hold 1 or more Help Desk Institute (HDI) certifications; HDI Support Center Manager...Contract work
