Clinical Secretary

Providing comprehensive clinical scheduling and high-level administrative support, the full-time Clinical Secretary will manage a high volume of incoming calls, assess inquiries, and ensure prompt service to patients and providers while working remotely. Key responsibilities Handles incoming calls, assesses urgency, and directs callers appropriately while providing specialized information related to policies and services Schedules patient appointments, resolves conflicts, and coordinates surgical procedures, ensuring accurate patient information and necessary paperwork Maintains clinical and patient statistical data, compiles reports, and manages filing systems, ensuring efficient office operations Required qualifications Four years of related work experience, including two years in a similar role, or an Associate degree with two years of experience Proficiency in EPIC or similar EMR systems for scheduling and patient information management Demonstrated excellent customer service skills and professional telephone etiquette Strong organizational skills with the ability to prioritize tasks in a fast-paced environment Ability to use independent judgment and critical thinking to manage patient interactions effectively