Job File Coordinator

Job File CoordinatorDo you love helping people through difficult situations? Then, don't miss your chance to join our Franchise as a new Job File Coordinator. In this position, you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage "Like it never even happened"! We're seeking someone who is GREAT on the phone, who can prioritize and multi-task. If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then YOU may be perfect for this opportunity! As a valued SERVPRO Franchise employee, you will receive the opportunity to learn and grow.PRIMARY ROLES AND RESPONSIBILITIES:Answer Phones; receive and enter lead calls and job referralsDispatch job and follow-upGeneral administrationCreate preliminary estimateScheduling appointments for Project ManagerSending contracts and change orders to client on construction sideMitigation Side: Xactanalysis uploads and communicationMonitor and ensure client requirements are followedReview and validate initial field documentationDaily job file coordination to include monitoring status, audit and work-in-progressPrepare job file reportsComplete and review job file documentation for final upload and the audit processSmall office so assist other departments, as neededPOSITION REQUIREMENTSEntry level position – previous receptionist/customer service experience preferredExperience in service industry environment a plusOutstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all timesPolite, confident, and excellent customer service skills, including listening and questioning skillsAbility to remain calm and professional during tense or stressful situationsExcellent organizational skills and strong attention to detailVery self-motivatedAbility to multi-task and prioritizeCapability to work in a fast-paced environmentCompetent typing skillsProficiency in Microsoft Office (i.e., Outlook, Word, Excel)Ability to learn new software, including Xactimate and proprietary softwareHigh school diploma or equivalentAbility to successfully complete a background check and drug test subject to applicable lawAs a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.Pay RateCompetitive pay based on experience.HOURS40 hours/weekMonday thru Friday, 8 am-5 pmFlexibility to work overtime when requiredBENEFITS401(k)Prefer a candidate from the NORCROSS/PEACHTREE CORNERS AREA/SURROUNDING AREAS