Onsite Coordinator

Onsite Coordinator

This role requires a self-motivated and disciplined individual who can work independently with indirect supervision. The ideal candidate is highly skilled in customer service, with a flexible and adaptable approach, and able to resolve issues in a professional and timely manner while balancing both client and CIBT interests.

The role involves maintaining full alignment with CIBT policies and procedures while adhering to the culture of the on-site client. It is responsible for providing accurate information on visa and passport requirements to all employees of the on-site client.

This position also manages the end-to-end visa and passport application process, from identifying visa needs through to completion. This includes collecting required documentation from travelers and submitting applications to the relevant Consulates, ensuring all client deadlines are met.

In addition, the role supports clients in resolving visa processing challenges by developing and implementing effective solutions and may take on other ad hoc tasks related to CIBT's visa processing operations as assigned by the manager.

Specific job tasks include representing CIBT in a professional manner, obtaining visas and passports for employees within the On-Site company, notifying staff of changes in Consulate Closings, assembling all documents required for obtaining necessary visas, advising travelers of any problems with their documentation, ensuring all required travel documents are returned to the traveler in accordance with their need date, ensuring all itineraries are billed correctly, updating traveler profiles, providing accurate information for all visa and passport information requests, taking passport photos, answering incoming calls, returning phone calls, replying to emails, maintaining communication with the Operations Office, training the CIBT Operations Backup employee, adhering to the Standards of Work policies and procedures, ensuring compliance to CIBT policy and ethics, maintaining a professional and mutually beneficial relationship with Operations staff, and other job duties as assigned by management.

Key role competencies include attendance, productivity, quality, customer interaction, Spanish language proficiency, clear and grammatically correct communication, organizational skills, time management skills, attention to detail, ability to accept supervision and follow directions, ability to work well as a member of the team, ability to work independently, ability to multi-task, ability to remain cool under pressure and adapt to situations, compliance to Standards of Work, and overall can do attitude.

Position in the organization includes being directly accountable to Operations' Team Leaders, Managers, and/or Directors, and working collaboratively with QC, Support and Liaison teams.

Compensation and benefits include an hourly rate of $24 - $26, medical, dental, and vision insurance, 401(k) retirement plan with company match, flexible spending accounts and health savings account, life insurance, short-term disability, and long-term disability coverage, company paid holidays and paid time off, paid parental leave, pet insurance, travel assistance services, legal and identity theft protection plans, commuter benefit subsidy, employee recognition programs, and referral bonus opportunities.

Physical demands include sitting and talking or hearing, standing, walking, bending, using hands to type data, dial telephone and reach with hands and arms, lifting, pulling, and/or moving up to fifteen (15) lbs, and specific vision abilities including close vision and the ability to adjust focus.

CIBT is a leading global provider of immigration and visa services for corporations and individuals, operating in 25 countries worldwide. With more than 30 years of experience, CIBT is the trusted service provider to many of the world's leading companies, including a majority of the Fortune 500.

CIBT delivers a comprehensive suite of services through two primary brands: Newland Chase, a wholly owned subsidiary specializing in global immigration strategy and advisory services for corporate clients worldwide, and CIBTvisas, a market leader in business and travel visa services for both corporate and individual clients.

Through its global expertise and extensive network, CIBT helps organizations and travelers navigate complex travel and immigration requirements in a fast, convenient, and secure manner.

CIBT is committed to building a diverse, equitable, and inclusive workplace where all employees and applicants are treated with respect and dignity. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, ethnicity, national origin, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, disability, medical condition, marital or family status, veteran status, genetic information, or any other characteristic protected by applicable local law.

CIBT is committed to providing reasonable accommodations throughout the recruitment and employment process for individuals with disabilities or other accessibility needs. If you require assistance or an accommodation, please contact us at View email address on click.appcast.io.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.