Partnership Success Manager

Partnership Success Manager

The Partnership Success Manager serves as the single accountable owner of assigned partnerships supporting our growing Home & Digital Services business, including insurance and assistance solutions across automotive, mobile device, home warranty, and related programs. Serving as partner expert and internal advocate, this role maintains a holistic view of the partner and their business and acts as the central point of contact for business reviews, audits, contractual obligations, performance monitoring, reporting, program implementations, issue resolution, and ongoing partner communication.

Acting as the program's liaison between the partner and other internal teams, the Partnership Success Manager supports program enhancements and process improvements, and helps ensure operational, financial, contractual, and partner priorities remain on track. The role also supports retention and profitable growth by identifying opportunities to strengthen and expand existing programs.

Way of Working: This position follows a hybrid way of working, with in-office days on Tuesdays and Thursdays at our office in Richmond, VA.

What you will do

• Serve as the primary relationship owner and internal advocate for assigned partners, developing a broad understanding of the program and coordinating across internal and external stakeholders.
• Lead partner governance activities, including business reviews, operational meetings, audits, contractual compliance, service-level monitoring, roadmap discussions, and renewal planning.
• Coordinate day-to-day program activities across key functions including Finance, Legal, Underwriting, Operations, Sales, Technology, and other stakeholders to keep priorities and deliverables on track.
• Analyze partner and program data, identify trends or issues, and translate findings into actionable recommendations and data-driven business cases.
• Proactively identify, track, and resolve operational, financial, technical, and partner issues, serving as the primary point of contact for escalations and driving issues through resolution.
• Lead and coordinate partner initiatives, implementations, program enhancements, and process improvements, ensuring effective execution across stakeholders.
• Monitor program performance, contractual obligations, reporting, invoicing requirements, and other key deliverables to support effective partner and business management.
• Prepare and deliver business reviews, strategic presentations, and partner communications, effectively influencing stakeholders and navigating complex or challenging conversations.
• Support account retention and profitable growth by identifying opportunities to strengthen the partnership, improve operating effectiveness, and enhance existing programs.
• Develop and maintain program documentation, controls, CRM records, and operating procedures to support consistent execution and business continuity.
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics, and cloud-based tools, using insights responsibly and in alignment with our standards for data governance, security, and ethical use.

What you will bring

• Bachelor's degree in Business, Marketing, or a related field, or an equivalent combination of education and experience.
• 57 years of experience in account management, partnership management, program management, partner governance, or a related field.
• Experience managing complex partner or client relationships across multiple internal and external stakeholders.
• Strong analytical skills with Excel proficiency and the ability to interpret and organize data to support business decisions.
• Strong organizational and project coordination skills with the ability to manage multiple priorities and drive issues through resolution.
• Strong communication, presentation, and influencing skills, including the ability to navigate challenging conversations and influence without direct authority.
• Experience using CRM platforms such as Salesforce and working in fast-paced, matrixed environments.
• Fluency in English.

Preferred Experience

• Experience managing MGA/TPA relationships or working within Mobility, automotive, warranty, insurance, or related programs is preferred.

What we offer

United States: Annualized base pay range is $90,950 - $133,331 USD. Actual base pay may vary based upon factors such as relevant experience, qualifications, internal equity of peers, and geographic location. Employees may also qualify for performance-based bonuses, merit increases, and other incentives based on individual and company performance. The availability and amount of these additional compensation elements are determined by company policy and may vary.

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey. We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance. We offer a comprehensive benefits package that includes health, dental, and vision insurance, retirement savings plans, paid time off, and other employee programs. Eligibility for benefits is subject to plan terms and conditions, and may vary based on position and/or employment status.

At Allianz we use some AI-assisted technology as part of our recruitment process to help match candidates to roles based on skills, experience, job title, and location. AI supports our recruiters by enhancing the efficiency and accuracy of candidate assessments and job recommendations, while all applications are reviewed by our recruitment team and final hiring decisions are made by humans.

This posting is for an existing vacancy.

How We Hire

Allianz Partners does not accept unsolicited CV's or approaches from agencies. We only work with partners on our approved supplier lists, under contract. Any unsolicited submission will not be considered.

108160 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.