Lead Services Specialist - Digital Business Operations

Software Services Operations Manager

Contribute to the Software Services Operations by working closely with portfolio leaders and resource managers for operations analysis, planning, and execution. Ensure a consistent, efficient and effective delivery of operational services, in line with global standards, to support the achievement of business objectives across all areas. Provide guidance to ensure compliance with standards, continuous development of people and processes, and effective management of budget and resources. Resolve specification issues, handle correspondence, provide periodic updates, ensure customer satisfaction, and negotiate/coordinate with staff as appropriate. Propose different solutions outside of set parameters to address more complicated project management processes. Identify opportunities for business improvements and trends. Recommend strategies to address these, in discussion/agreement with management. Analyze key performance indicators to ensure adherence to target levels and budget. Recognize variations to the processes and adjust accordingly. Take appropriate action on resource planning with portfolio leaders and resources managers. Ensure processes are identified and developed to accurately reflect the business goals and objectives. Use technical experience and analytical thinking to proactively make or recommend decisions based on in-depth analysis. Use multiple internal and limited external sources outside of own teams to arrive at decisions. Apply data visualizations to support findings. Act as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Serve as a resource to colleagues, delivering training as required to support teams using these systems.

Bachelor's degree or equivalent in Engineering (any), Project Management, or related. Six (6) years of experience in project management, project planning, or a combination thereof within the software industry. Work experience to include: Six (6) years of experience with Primavera P6 scheduling software; Six (6) years of experience with advanced schedule performance metrics, including earned value, schedule performance index, and cost performance index; Using Tableau and Power BI to address data analytics and data mining, along with Excel pivot tables and Pareto data to identify relevant trends; Key performance indicator analysis using L3 Bowler, Excel KPI, and Tableau defect report; and Lean methodology (including: fish-bone, 5-Why's, or cause-and-effect) for problem solving. Any and all experience may be gained concurrently. This position allows for a hybrid work arrangement. Candidate may work remotely 2 days per week, within 20 miles of company location in Melbourne, FL.

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Relocation Assistance Provided: No