Service Coordinator

Service Coordinator

PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability, inclusion & belonging.

Responsibilities:

• Receives and dispatches trouble calls to line crews, field personnel and servicemen.
• Assists in scheduling work to field personnel and crews.
• Prepares or checks crew time reports, mileage reports, disability reports, material issue tickets and other miscellaneous reports and orders.
• Performs payroll preparation, work orders, maintains compliance reports and records and other data entry.
• Analyzes operating account, reviews job costs and assists in compiling the operation and construction budgets.
• Updates work tracking on a daily basis, enters meter exchange data, enters connection/disconnect reads, inputs meter and service removals/installs.
• Performs data entry into the Regional Construction Management System (RCMS) or subsequent system.
• May create external invoices, maintain line extension contract files, perform additional customer follow-up and other duties as assigned.

Requirements:

• Three years general office or two years Administrative Assistant experience.
• Two years Customer Service experience.
• Strong telephone and face-to-face communication skills.
• Must be detail oriented but with a demonstrated ability to multi-task.
• Proficiency in MS 365.
• Must possess strong problem-solving skills.
• High School diploma or proof of GED equivalent.
• Successful in passing clerical aptitude assessment with at least a score of 80% as well as typing 40 WPM.

Benefits:

• Medical, dental, and vision insurance.
• 401k with match fixed contributions, including a Roth and saving option.
• Life insurance.
• Additional voluntary benefits, including pet insurance.
• Tuition Assistance.
• Mass Transit Pass for employees in our Portland and Salt Lake City Offices.
• Generous Paid Time Off (PTO) - Time off varies by employee type (Union or Non-Union).
• Paid short-term disability leave and long-term disability insurance.
• Paid Parental Leave.
• Paid Bereavement Leave.
• Employee Assistance Program supporting mental and emotional wellbeing.

Additional Information:

Req Id: 114715 Company Code: PacifiCorp Primary Location: Rock Springs, Wyoming (100% Onsite) Department: Power Delivery Schedule: Full-Time Personnel Subarea: IBEW Local 127 Hiring Range: $24.23 per hour