Ops Support Specialist - C05 - CHENNAI

Overview Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including reviewing and servicing customer queries related to credit card disputes. The role acts as a liaison between operations staff and clients to support day-to-day operations in alignment with Citi’s operations support infrastructure and processes. Location: Chennai, Tamil Nadu, India. On-site/Resident. Responsibilities Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients Communicate daily with management on productivity, quality, availability, MIS indicators, and provide written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries Facilitate training based on staff needs within the department and assist with answering staff questions within Disputes, as needed Minimize/reduce operations loss for the Disputes team Support an expansive and diverse array of products and services Assist with ongoing Lean and process improvement projects Resolve complex problems based on best practice/precedence, escalating as needed; support management in completing assignments to meet multiple, aggressive deadlines; analyze and provide input to Team Managers based on department procedures Qualifications 2-4 years of relevant experience Proficient in Microsoft Office Comprehensive knowledge of dispute process Comprehensive knowledge of filing pre-arbitration and arbitration process Ability to work unsupervised and apply problem solving capabilities Ability to work occasional weekends to support Pega releases and COB testing Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing 24/7 shifts including late night (IST) shift start timings Demonstrated analytical skills and mathematical knowledge Clear and concise written and verbal communication skills Education Bachelor’s degree / University degree or equivalent experience Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. #J-18808-Ljbffr Citi