Client Care Coordinator

Job Description

Job Description

About Sunshine On The Go Nursing

We are a growing home care agency dedicated to providing compassionate, high-quality care while delivering exceptional service to our clients, families, referral partners, and caregivers. We are seeking a professional, organized, and customer-focused Client Care Coordinator who thrives in a fast-paced healthcare environment and enjoys building relationships while solving problems.

Position Summary

The Client Care Coordinator serves as one of the first points of contact for clients, caregivers, referral sources, and prospective employees. This individual plays a key role in coordinating client services, supporting caregiver staffing, maintaining compliance documentation, assisting with recruitment, and ensuring a positive customer experience. The ideal candidate is calm under pressure, highly organized, emotionally intelligent, and committed to delivering exceptional customer service.

Essential Responsibilities

· Answer incoming phone calls professionally and respond promptly to emails and messages.

· Assist with client intake and onboarding.

· Maintain regular communication with clients, families, and caregivers.

· Coordinate caregiver scheduling and staffing support.

· Assist with recruiting, interviewing, and onboarding new employees.

· Maintain employee and client files while ensuring compliance.

· Prepare reports and maintain office organization.

· Support leadership with administrative and operational projects.

· Represent Sunshine professionally in the community.

· Build relationships with referral sources and business partners.

· Protect confidential information and exercise sound judgment.

Minimum Qualifications

· Associate degree required; Bachelor's degree preferred.

· Degree completed within the last 10 years preferred.

· Minimum of five (5) years of professional work experience.

· Minimum of three (3) years of healthcare, home care, medical office, healthcare staffing, or customer service experience preferred.

· LPN license preferred but not required. If licensed rates negotiable.

· Valid driver's license and reliable transportation.

· Strong Microsoft Office and Google Workspace skills.

· Excellent written and verbal communication skills.

· Ability to pass all required background screenings.

Preferred Experience

· Home Care

· Home Health

· Healthcare Staffing

· Hospice

· Private Duty Nursing

· Medical Office Administration

· Client Care Coordination

· Scheduling

· Recruiting

· Healthcare Operations

Ideal Candidate

· Professional

· Organized

· Emotionally intelligent

· Calm under pressure

· Customer-focused

· Detail-oriented

· Dependable

· Accountable

· Solution-oriented

· Self-motivated

· Adaptable

· Positive

· Confidential

· Team-oriented

· Comfortable setting professional boundaries

· Able to multitask in a fast-paced environment

· Committed to continuous learning and growth

· Comfortable working independently and exercising sound judgment.

Benefits & Opportunities

· Competitive compensation

· Company-issued cell phone

· Paid holidays (if applicable)

· Paid time off (if applicable)

· Professional development opportunities

· Supportive leadership team

· Meaningful work serving clients and families throughout Virginia

· Opportunities for advancement as the company grows

Why Join Sunshine On The Go Nursing?

At Sunshine On The Go Nursing, we believe our team is our greatest asset. We are committed to building a culture of professionalism, accountability, compassion, and excellence while providing exceptional care to the clients and families we serve.

We are looking for someone who doesn't just want a job—we're looking for someone who wants to build a career and grow with our organization. As Sunshine continues to expand throughout Virginia, there will be opportunities for advancement into leadership and management roles for high-performing team members.

If you are dependable, thrive in a fast-paced environment, enjoy building relationships, and take pride in providing outstanding customer service, we encourage you to apply and become part of our growing team.

Closing Statement

If you're looking for more than just a job and want the opportunity to grow with a respected healthcare organization, we'd love to hear from you. We're seeking a professional who is committed to excellence, values exceptional customer service, and is excited to help shape the future of Sunshine On The Go Nursing as we continue to expand throughout Virginia.

Join a team that's making a difference—one client, one caregiver, and one family at a time.