Clinical Care Coordinator

Job Description

Job Description

Clinical Care Coordinator

Pay Range: $36/hr + Bonus Structure *Pay varies depending upon credentials/education

Credentials: Physicians, psychologists, LICSW, LGSW, APRN, RN, LISW, LPC, LMFT, and LGPC required

Job Summary

The Clinical Care Coordinator service adopts a "whole-person" approach to address the client’s needs related to physical health, behavioral health, and social determinants of health. CCC involves the coordination of care between the behavioral health clinician and the clinical personnel of an external provider (e.g., primary care, another behavioral health provider, hospital) Clinical Care Coordination occurs when the practitioner via direct face-to-face contact, video-conferencing, or telephone communicated treatment needs, assessments, and treatment information to external healthcare providers and facilitated appropriate linkages with other healthcare professionals, including transitions into or from a higher level of care or institutional settings. CCC also includes treatment planning and plan of care implementation activities that are separate from the diagnostic assessment service when the clinician and client are meeting face to face or via video conferencing. The Clinical Care Coordinator is responsible for ensuring that the client is at the appropriate LOC. If the clients fail to make progress or have met all of their treatment goals, it is the Clinical Care Coordinators’ responsibility to ensure timely assessment and transfer to a more appropriate LOC.

Summary of Essential Job Functions

The key responsibilities of the Clinical Care Coordinator include but not limited to:

Duties and Responsibilities

• Facilitate outreach to establish referral providers and participate in outreach events
• Facilitate intake admissions and reassessments as scheduled
• Board approved and active licensure in the District of Columbia (assigned credentials outlined in Job Description)
• Prompt and regular attendance at an assigned work location.
• Ability to complete [or oversee the completion of] assigned tasks/projects in a timely manner.
• Carry a caseload
• Determine the frequency of ongoing Diagnostic Assessment and Plan of Care services
• Collect available social, educational, economic, and vocational information to be used as part of the assessment process
• Implement or revise patient treatment plans with the patient as required per state regulation and record a review of the patient’s progress according to BHG policy
• Develop within (7) days of entry or as required by state guidelines, whichever is more stringent, a formal treatment plan documenting patient goals and update utilizing the same guidelines
• Maintain patient records that are complete, comprehensive, and well organized
• Submit records for periodic review as requested by the supervisory team
• Document all patient contacts. If other team members provide services to the patient, the assigned counselor is responsible to see that such contacts are documented in the patient’s chart
• Make appropriate referrals through case-management services and perform necessary follow-up
• Assist the Clinical Director in implementing new programs into patient treatment
• Advise the Clinical Director of problems encountered with caseload management and schedules
• Attend weekly treatment team meetings. Be prepared to discuss his/her assigned individual patient caseload
• Hold a basic understanding of alcohol/drug abuse and addiction. Additionally, keep up- dated on current drug abuse and treatment information, especially current trends in Opioid Maintenance Treatment
• Provide intake/readmission services, including several weeks of supportive follow-up counseling for new patients until their assignment to a primary counselor
• Provide, monitor, and document follow-up calls/contact to all discharging patients for at least 30 days
• Provide crisis intervention/support services to patients assigned to other counselors when their primary counselor is unavailable
• Provide inter-agency reports/documentation required for third party reimbursement, criminal justice proceedings, supplemental income assessments, emergency services, and other specialized treatment needs of patients as applicable
• Coordinate care with other community providers as needed
• Other duties as assigned by supervisory team

Regulatory

• Ensure compliance with all federal and state regulatory bodies, as well as accrediting agencies
• Complies with all federal, state, and local regulatory agency requirements
• Complies with all accrediting agencies
• Meet BHG attendance standards and be present and ready for work at the beginning of their established work schedule
• Report any work-related injury or illness, workplace hazards, or security issues immediately to the supervisor

Marketing and Outreach

• Participate in community and public relations activities as assigned.

Professional Development

• Responsible for the achievement of assigned specific annual goals and objectives
• Demonstrates the belief that addiction is a brain disease, not a moral failing
• Demonstrates hope, respect, and caring in all interactions with patients and fellow Team Members
• Establishes and maintains positive relationships in the workplace
• Can work independently and under pressure while handling multiple tasks simultaneously
• Makes decisions and uses good judgment with confidential and sensitive issues
• Deals appropriately with others in stressful or other undesirable situations

Training

• Participate in and provide in-service trainings as required by federal, state, local, and accrediting agencies
• Attend conferences, meetings and training programs as directed
• Participate in and/or schedule and attend regular in-service trainings
• Up to date with the latest software

Other

• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment

Minimum Requirements and Qualifications

The Clinical Care Coordinator must hold one or multiple of the following licensures: Physicians, psychologists, LICSW, LGSW, APRN, RN, LISW, LPC, LMFT, and LGPC. Also, must have the appropriate experience for the role. In addition to meeting the qualifications outlined above, the ideal candidate will embody the following characteristics and possess the knowledge, skills, and abilities listed below:

In addition to meeting the qualifications, the ideal candidate will embody the following characteristics and possess the knowledge, skills and abilities listed below:

• High integrity
• Excellent verbal and written communication skills
• Sound judgment
• Efficient
• Self-starter
• Strong customer service and interpersonal communication skills
• Knowledge of basic accounting and accounts receivable
• Must be able to react quickly
• Ability to deal appropriately with patients and team members in stressful or challenging situations and seek direction from supervisor when necessary
• Must have sufficient knowledge of the substance abuse population, treatment planning and field of human and social services to work toward the rehabilitation of the patient
• Must have sufficient working knowledge of available community resources and be able to generate a working relationship with community resources, including but not limited to:
• Other treatment providers in the area
• Federal, state, and other local social service agencies.
• Determine resources needed to achieve results
• Well-versed on current drug abuse and treatment information-specifically the current trends in Opioid Maintenance Treatment
• Hold current knowledge of third-party payers’ billing and documentation requirements in the region
• Organize time and responsibilities to meet requirements of the workload
• Demonstrate basic knowledge and skill of office equipment and software

Physical Requirements and Working Conditions

The physical demands described here are representative of the requirements that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions to the extent such accommodation does not create an undue hardship on the business.

• Speaking and hearing ability sufficient to communicate effectively by phone or in person at normal volumes.
• Vision adequate to read correspondence, computer screen, forms, etc.
• Prolonged sitting, some bending, stooping, or stretching
• Variable workload, periodic high stress and activity level
• Standard medical office conditions and environments
• Interactions with patients who may be ill, have infectious diseases, have mental health diagnoses, and/or are involved in the criminal justice system
• Keyboarding for long periods of time

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by team members assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of team members so classified. All team members may be required to perform duties outside of their normal responsibilities from time to time, as needed, and this job description may be updated at any time.

BHG is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.