Business Development Center (BDC) Representative - 40-80K+ DOE
Green Ford
Job Description
Job Description
Business Development Center (BDC) Representative 40 - 80K+ DOE
Join Our Ford Dealership Team!
Are you outgoing, motivated, and great at connecting with people? Green Ford is looking for a Business Development Center (BDC) Representative to join our growing team!
As a BDC Representative, you'll be the first point of contact for many of our customers. You'll help create a great customer experience by responding to internet leads, following up with prospective buyers, scheduling appointments, and helping our sales team turn opportunities into customers.
What You'll DoRespond promptly to incoming internet, phone, and customer inquiries
Make outbound calls and follow up with prospective customers
Schedule and confirm sales and service appointments
Build relationships with customers through phone, text, and email
Maintain accurate customer information and follow-up activity in the CRM
Work closely with the sales team to ensure a smooth handoff to the dealership
Follow up with missed appointments and unsold customers
Meet and exceed monthly appointment and performance goals
Provide an exceptional customer experience from the first interaction
Positive, energetic, and professional personality
Excellent communication and listening skills
Comfortable speaking with customers over the phone
Strong follow-up and organizational skills
Goal-oriented and motivated to earn
Ability to work in a fast-paced team environment
Automotive or dealership experience is a plus, but not required
Previous BDC, call center, sales, or customer service experience is a plus
Competitive pay with performance-based bonuses
Opportunity for strong earning potential
Paid training
Career advancement opportunities
A professional, team-oriented work environment
Employee benefits and dealership perks
The opportunity to build a long-term career in the automotive industry
We're looking for someone who enjoys talking with people, and takes pride in helping customers.
We appreciate your interest in our company, and wish you all the best in your occupational pursuits!
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