Warranty Administration, Lead (Central), Dealership Operations

Carvana Warranty Administration Lead

At Carvana, we sell carsbut we're not car salesmen. Our promise is simple: we won't sell a car to a customer that we wouldn't sell to our own mom. Period. That's why every vehicle goes through Carvana's process, where it's inspected, perfected, and prepared to meet our high standards before it ever reaches you. And now, we're bringing those same values to our new car dealershipsdelivering quality, trust, and care you'd be proud to share with Mom.

We strive to provide only the highest quality vehicles to our customers in our mission to deliver a no-hassle, better car buying experience. We are actively looking for passionate and talented individuals who can help us deliver on that promise.

The Warranty Administration Lead owns the back-office warranty claims process across all 7 of our dealership sites. This critical role is responsible for submitting warranty claims to OEMs, tracking claim status through approval, managing denied or rejected claims through resubmission, and ensuring all warranty documentation meets strict OEM compliance requirements.

What You'll Be Doing

• Claims Management: Submit warranty claims accurately and on time to OEMs, primarily Stellantis, across all 7 dealership sites.
• Lifecycle Tracking: Track claim status through the full operational lifecycleincluding submission, review, approval, and ultimate payment.
• Denial Mitigation: Proactively manage denied or rejected claims by identifying the root cause of the denial, correcting documentation, and resubmitting promptly.
• Compliance & Auditing: Ensure all warranty repair orders have complete and compliant documentation before submission, including proper diagnosis codes, labor operations, and parts documentation. Maintain alignment with OEM warranty policies and audit requirements.
• Site Support & Partnership: Partner with Service Advisors and Service Managers at each individual site to improve warranty repair order (RO) documentation quality directly at the point of creation.
• Financial Reconciliation: Reconcile warranty payments received against claims submitted, identifying and swiftly resolving any discrepancies.
• Financial Reporting: Support the monthly Stellantis Financials Submission with accurate, verified claims data.
• Analytics Delivery: Provide regular reports on warranty claims volume, approval rates, denial trends, and claim aging to the Strategy & Analytics Sr. Manager.

What You Should Have

• Minimum of 3+ years of automotive warranty administrator experience, with a heavy emphasis on OEM processes (Stellantis/CDJR experience highly preferred).
• Deep understanding of OEM warranty policies, labor operations, diagnosis coding, and compliance standards.
• Strong communication and partnership skills, with the ability to influence and guide site-level Service Advisors and Managers on documentation best practices.
• Analytical mindset with strong attention to detail, capable of reconciling financial payments and spotting denial trends.
• Ability to thrive in a centralized, fast-paced, and evolving back-office environment.

What We'll Offer In Return

• Full-Time Position with a competitive wage
• Medical, Dental, and Vision benefits
• 401K with company match
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
• A great wellness program to keep you healthy and happy, both physically and mentally
• Access to opportunities to expand your skillset and share your knowledge with others across the organization
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
• A seat in one of the fastest-growing companies in the country

Other Requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak and understand English
• Must be at least 18 years of age
• Must have a valid driver's license
• A clean driving record with no more than two moving violations or DUI's in the last three years
• Work both inside and outside in heat/cold, wet/humid, and dry/arid conditions
• Use personal protective equipment to prevent exposure to hazardous materials
• May be requested to work overtime and weekends for special programs and events.
• Frequent standing and sitting with varying periods of each
• Lift up to 40 pounds frequently
• Walk up to three miles each day

Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.