Hotel Front Desk Agent

Job Description

Job Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Compensation:

$16 - $17 hourly

• Handle customer complaints as necessary
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Communicate with housekeeping to make sure guest rooms are ready
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs

• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• High school graduate, GED recipient, or equivalent
• Working knowledge of Microsoft Office and reservation management systems
• Well-versed in taking telephone calls and handling stressful situations
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred

Offering breathtaking views of the Santa Catalina Mountains, the Embassy Suites Tucson - Paloma Village hotel is tucked away at the bottom of the foothills, located in the Paloma Village on the corner of E Skyline Drive and N Campbell Ave. Our recently renovated hotel in Tucson, AZ, features modern, Tuscany-inspired decor. At Embassy Suites Tucson Paloma Village, as a team, we are better together in our work and our community. We value diversity, and we appreciate others. We are committed to improvement and the purpose of service excellence. We take pride in caring for our guests, and we exceed expectations.