Customer Service Associate

Hays

Customer Service Associate - Weehawken, NJ$30.02/hr. Nashville, TN – $26.27/hr. Location: Nashville, TN or Weehawken, NJ (100% onsite) Schedule: Friday - Tuesday | 11:00 AM - 9:00 PM (following training) Role Description Our client is seeking customer-focused professionals to join their Client Services team as a Customer Support Associate. This is an excellent opportunity for candidates who thrive in a fast-paced environment, enjoy helping others, and want to build valuable experience within a global financial institution. Training Period: Standard business hours and weekdays during onboarding and training. Please only apply only if you are comfortable with the long-term shift and weekend schedule requirements. As a Customer Support Associate, you'll be the first point of contact for branch employees and internal stakeholders, helping resolve inquiries and deliver an exceptional support experience. Responsibilities

Managing inbound phone, chat, and support requests in a multi-channel environment
Assisting users with account services, processes, and system navigation
Providing Tier 1 technical support and basic troubleshooting
Logging, documenting, and escalating issues through ticketing systems
Delivering timely and accurate resolutions while maintaining a high level of customer satisfaction
Working effectively in a fast-paced environment with changing priorities
Following through on issues to ensure a positive customer experience

Skills & Requirements

Strong customer service and communication skills
Excellent attention to detail and follow-through
Ability to multitask and remain organized under pressure
Proficiency with Microsoft Office applications
Strong typing and written communication skills
A bachelor's degree or equivalent experience
Preferred Technical Experience
Active Directory
Citrix
Good for Enterprise
Outlook and Microsoft Office troubleshooting
Windows operating systems
Basic networking concepts
Remote access support tools
Hardware troubleshooting (monitors, keyboards, mice, speakers, etc.) Hays

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Vacancy posted 2 days ago

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