Front Desk Agent

Front Desk Agent

The Bethesdan Hotel is pleased to offer a $500 sign-on bonus for the Front Desk position. This bonus will be paid upon your successful completion of 90 days of employment with the company. Hourly rate for this full time position is $18 per hour. Hilton experience is a plus, but not required.

What will I be doing?

As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

1. Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
2. Required to enroll guest into Hilton Brand Reward program.
3. Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
4. Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
5. Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
6. Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
7. Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
8. Receive, input, retrieve and relay messages to guests

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.

• An exceptional and comprehensive benefit plan for you and eligible family members to include Health insurance, Dental insurance, Vision insurance, Flexible Spending Accounts, Life insurance, Short-Term & Long-Term Disability, Accident Insurance, Employee Assistance Program (EAP)
• Other voluntary benefits include Pet Insurance, Identify Theft Insurance, Travel Assistance
• Paid Vacation, Sick and Holidays
• 401K matching program
• Hotel discounts at Hilton Hotels globally and Crescent managed properties in North America for you & your family members
• Daily Team Member Meals
• Team Member Parking
• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.