DownHome Options: Buyer Assist Engineer

Able to make an actual distinction on the earth serving to not for earnings make loans to neighborhood primarily based tasks and other people in want? DownHome Options seeks to fill a full-time, distant, technical assist position. Candidates ought to be out there to work within the East Coast time zone at 8am, and can be a part of our small, totally distant, assist crew situated throughout the nation. Our employees helps nonprofit organizations across the US and the world that make social-good loans to individuals in want, like small enterprise loans, payday mortgage options, and first-time house purchaser loans. Please notice: It is a US primarily based position solely Who you’re: The best candidate might be pleasant, versatile, and skilled with lending. Familiarity with know-how is required; technical assist expertise, and expertise in microfinance or neighborhood lending is most well-liked. Good candidates also needs to have robust essential considering and drawback fixing talents. It’s important that candidates be customer-focused: our purchasers nationwide depend upon our personable, affected person, and courteous software program assist on-line and over the cellphone. Duties: Develop a radical working information of the software program platform and our buyer base of neighborhood lenders Present end-user assist through Zoom, electronic mail, and different on-line assist instruments Troubleshoot reported points and coordinate options with different assist employees and the event crew Carry out guide software program QA testing Take part in crew conferences to advance buyer assist and software program improvement Different duties as assigned, we encourage you to discover a match to your expertise. Most crew members select a further specialty to develop into. As an example: gross sales and advertising, net design, knowledge analytics, accounting, compliance, QA testing, and so forth. Required Abilities/Expertise: Robust English communication, analytical, and technical expertise with glorious time administration Expertise serving multicultural purchasers Wonderful individuals expertise and skill to collaborate in various, dynamic groups Laptop expertise, together with proficiency in Google Suite, Excel, primary accounting. Bachelor’s Diploma in a associated subject or equal expertise (ideally in enterprise administration, accounting, finance, or neighborhood and financial improvement) Desired Abilities & Expertise: Robust understanding of lending, mortgage origination, and mortgage servicing, significantly within the context of CDFI lending. Mortgage servicing software program expertise is a plus Familiarity with federally funded applications related to the CDFI trade, such because the SBA Microloan Program, SBA Neighborhood Benefit program, EDA, USDA, CDBG, and so forth., together with information of reporting necessities Information of Credit score Bureau reporting, chapter, and delinquency. Strong understanding of mathematical ideas associated to curiosity, amortization, and mortgage servicing necessities Familiarity with accounting rules and varied accounting purposes like Quickbooks, Sage Intacct, and so forth. Spanish language proficiency, together with banking vocabulary, can be a plus Compensation and Advantages: Wage vary $60k – $85k, primarily based on expertise and expertise. Wonderful advantages embody paid holidays; paid day without work; medical, dental, and imaginative and prescient protection; retirement plan with employer match; a funds to arrange your house workplace. We’re additionally open to a part-time candidate out there mornings in EST, compensation and advantages adjusted accordingly. Our crew of software program builders and assist employees is totally distant and situated across the globe. We be in contact through video and Slack for a pleasant and productive crew expertise. We’re searching for sort and considerate individuals to hitch our crew. We hope you’ll think about becoming a member of us in a task the place you are able to do good on the earth of neighborhood lending. To Apply, observe these directions exactly or we will’t think about your utility! Make the primary phrase of your electronic mail topic line the password artichoke . This helps us scale back pretend purposes; we’d like to rent actual individuals such as you Within the physique of your electronic mail, reply the next questions: Do you at the moment reside in a US State or Territory? Are you in Jap time, or a time zone adjoining to Jap time? Add a quick cowl letter; why would you prefer to work with neighborhood lenders and why are you captivated with assist? Connect your resume as a PDF We’re an equal alternative employer and we welcome you to use! #J-18808-Ljbffr