Receptionist | Part-Time | Miami Beach Convention Center

Receptionist | Part-Time | Miami Beach Convention Center

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

Reporting to the Project Manager, the Receptionist serves as the first point of contact for the Miami Beach Convention Center's (MBCC) Executive Offices. This role provides exceptional customer service to guests, clients, and staff while ensuring a professional, well-organized and welcoming environment. The Receptionist manages incoming calls, greets visitors, supports light clerical and administrative tasks and helps maintain the cleanliness and order of the executive office areas. This position's key role is providing excellence in customer service.

This role pays an hourly rate of $15.00-$16.75. Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching. This position will remain open until May 29, 2026.

About the Venue

The award-winning Miami Beach Convention Center (MBCC) welcomes meeting and event planners, exhibitors and attendees to Miami Beach and Miami. Reimagined following a $640-million-dollar renovation, the MBCC provides a world-class, state-of-the-art event venue for exceptional conferences, conventions, tradeshows, and meetings. The new 800-room, connected Grand Hyatt Miami Beach, is under development and slated to open in late 2027.

A LEED Silver certified green building, the venue includes a magnificent Grand Ballroom, 500,000 square feet of flexible exhibition halls, 4 junior ballrooms, outdoor terraces & parks, and 84 breakout rooms. The MBCC's immediate proximity to lively South Beach, Lincoln Road, Ocean Drive, and many other Miami Beach cultural arts attractions make it an ideal venue for your next event.

Responsibilities

Essential Duties:

• Serve as the primary contact for incoming calls; answer, screen, and route calls and messages promptly and professionally.
• Greet, direct, and assist visitors, contractors, and clients entering the MBCC executive offices.
• Manage visitor access procedures, including temporary badges, and logging guest information.
• Maintain a professional and orderly front desk area and lobby environment.
• Support the cleanliness and organization of the executive office spaces, including but not limited to board and conference rooms, break room and resource center.
• Receive, sort, and distribute incoming mail and deliveries.
• Assist with scheduling and coordination of internal meetings, trainings, and visitor appointments.
• Perform data entry, filing, document preparation, and clerical duties.
• Uphold confidentiality, professionalism, and excellent customer service in all interactions.
• Serve as a liaison between MBCC departments, City of Miami Beach personnels, Greater Miami Convention & Visitor Bureau, and on-site contract partners/vendors as directed.
• Provide general administrative support to the Project Manager, including assisting with meeting coordination, calendar updates, document preparation, internal communications, and support of employee engagement initiatives.
• Perform other duties as assigned by Project Manager.

Qualifications

Education and Experience:

• High school diploma or GED.
• At least 1 year of experience directly related to the duties and responsibilities specified.
• Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Skills and Abilities:

• Strong interpersonal, organizational, and customer service skills with a welcoming, professional demeanor.
• Basic administrative skills including document formatting, data entry, recordkeeping, and scheduling.
• Ability to support day-to-day administrative workflows, maintain confidentiality, and use a variety of communication and scheduling tools with ease.
• Ability to adhere to the highest standards of professionalism, discretion, and confidentiality.
• Solid organizational skills: ability to prioritize multiple tasks.
• Versed in proper office/organizational/business etiquette.
• Ability to work unsupervised and to function both independently and as a team.
• Excellent oral, written and interpersonal skills.
• Bilingual English/Spanish preferred.

Computer and Technology Skills

Demonstrates proficiency with Microsoft Office Suite (MS Word, MS Excel, MS PowerPoint and MS SharePoint and MS Outlook), internet and be familiar with a variety of office equipment.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.