Testing Reports Coordinator

ROLE SUMMARY: As a Testing Reports Coordinator at BJU Press, the ideal candidate will play a supporting role on the Testing Services team by carrying out the final step of the testing process—generating and distributing results. You will navigate testing software and create, download, and post reports to be accessed by customers. As well, you will evaluate damage to test materials and communicate with customers about these damages. Other daily office tasks include customer service, data entry, processing incoming testing materials, results interpretation, and preparing test booklets for reuse.

ABOUT BJU PRESS & THE ROLE:

Vision: We want Christian education to be transformational in the lives of students as they grow in their faith and knowledge of our Savior, Jesus Christ.

Mission: We produce transformational products and services for Christian educators.

Brand Promise: We empower educators to prepare students to live in light of eternity.

About the Team: The Testing Services team seeks to support the mission of BJU Press by helping home school families and schools maintain compliance with state regulations by providing objective measurements of academic achievement to inform educators of student growth through standardized testing.           

KEY RESPONSIBILITIES: 

• Provide telephone and electronic customer support
• Review damaged materials returned by customers to determine liability; assign appropriate charges and communicate with involved parties
• Coordinate billing for outstanding payments, outstanding materials, and damaged materials
• Submit claims to shipping providers and assist customers with documentation for placing claims themselves
• Update shipment information to record student information for scoring, adding notes about damages or other issues
• General office duties
• Schedule tests and process results according to specified criteria for onsite testing center and remote online testing
• Inspect and restore test booklets to reusable condition
• Evaluate test administrator credentials
• Research testing situations to ensure compliance

SKILLS AND ATTRIBUTES NEEDED TO SUCCEED IN THIS ROLE:

• Naturally detail-oriented
• Strong computer skills
• Good communication and interpersonal skills
• Ability to remain calm under pressure; able to make wise spontaneous decisions
• Willingness to work as a team player, doing whatever task is needed
• Supportive of homeschooling and testing
• Comfortable with learning new technology and good manual dexterity
• Occasionally bend, lift, reach above shoulder, squat or kneel, stand, and walk

An applicant for a position in the Bob Jones University group — Bob Jones University, Bob Jones Academy or BJU Press — must be a born-again Christian who has a personal relationship with Jesus Christ. Each applicant must agree with and affirm the Bob Jones University creed, mission (see https://www.bju.edu/about/creed-mission.php) and core biblical doctrines regarding areas such as the Bible, the triune God, man and salvation, etc.  Employees are expected to maintain a conservative lifestyle and support the group’s positions on issues such as beverage alcohol and addictive substances, creation, marriage and human sexuality and the sanctity of life, etc., (https://www.bju.edu/about/positions.php). Employees are to be active members of a local Bible-believing church which holds orthodox theology.  Whether in the classroom, online, through student activities, or through the preparation of educational materials for Christian schools and homeschool families, applicants must be committed to providing students an excellent, world-class education from a biblical worldview that prepares them for a lifetime of service for Jesus Christ.

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Required Experience: 1-2 years related experience