the D Casino & Hotel - Concierge - Agent

ConciergeConcierge act as the first point of contact between guests and the organization. Answering guest's inquiries, directing phone calls, coordinating travel plans etc.Essential Job Functions:Responsible for practicing, supporting and promoting the Company Service Standards at all timesIn depth knowledge of local businesses, entertainment venues and travel optionsAssist guests as necessary, make suggestions for entertainment, dining and other engagements as appropriateManage the first and continuing impressions of our guestsEstablish a high level of guest satisfaction by providing prompt and courteous service and establishing a friendly rapport with guestsAnswer phone calls and emails from guests in a timely and respectful mannerGreet guestsReceive and redirect mail, phone calls, packages etc.Ensure the area is clean and tidy at all timesAct as a liaison between guests and any department necessaryQualifications:Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal formExcellent customer service and people skillsProficient in computer applications, such as Microsoft Word, ExcelMust be detail orientedEducation and/or Experience:GED or equivalentAt least 1 year experience in a concierge, sales or similar positionPhysical, Mental and Work Environment:Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols.Manual dexterity to operate job related equipment.Work is typically in an area which may noisy and may contain secondhand smoke.Tasks performed from a sitting or non-sitting position.Performance of job duties will require standing, walking, lifting, reaching, pushing, pulling and grasping. These tasks include the maintenance and care of assigned area. Constant contact with fellow Team Members and guests.Disclaimer:This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).