Lead IT Operating Model (ITOM) Architect
Infinity Quest UK
The Lead IT Operating Model (ITOM) Architect will drive the end-to-end design and operationalization of a global, platform-centric IT Target Operating Model. This role is responsible for bridging executive digital strategy with ground-level organizational structures, establishing governance frameworks, defining global vs. regional decision rights, and aligning platform delivery models across enterprise domains (e.g., ERP, Integration, Cloud/Infrastructure, Data & AI).
Key Responsibilities
Target Operating Model Design : Define and refine the global IT Target Operating Model blueprint, shifting from traditional siloed/regional IT functions to a modern platform-centric and product-driven model.
Executive & Stakeholder Alignment : Lead alignment sessions with C-suite stakeholders (CDIO, CIO, CFO, Business Leads) to secure buy-in on ITOM design principles, North Star vision, and trade-offs.
Governance & Decision Rights : Establish global IT governance charters, decision rights (RACI), steering committee mechanisms, and business relationship management (BRM) interfaces.
Platform Architecture & Mapping : Group applications and technology capabilities into Business and Tech Platforms (e.g., SAP/ERP, ServiceNow, Data/AI, Digital Portals).
Change & Capability Strategy : Assess org readiness, identify skill/role gaps, and define transition paths for key leadership and platform roles.
Key Deliverables
Future-State ITOM Structural Blueprint & Org Topology
Global IT Decision Rights Matrix & Governance Framework
Business & Tech Platform Capability Model
C-Suite Executive Alignment Packages & Strategy Memos
Required Skills & Qualifications
Experience : 12+ years in technology consulting or enterprise corporate IT leadership roles, with at least 5 years leading global ITOM, IT transformation, or IT M&A/carve-out initiatives.
Operating Model Expertise : Proven track record implementing platform-centric, product-led, or matrixed global IT operating models in multi-national industrial or complex corporate environments.
Methodologies : Deep understanding of CMMI capability models, Enterprise Architecture frameworks (TOGAF), ITIL, and Agile governance at scale.
Soft Skills : Strategic gravitas, executive presence, and strong stakeholder management across global, regional, and country business units.
Education & Certifications : Master's degree in Computer Science, Engineering, Business Administration, or related technical discipline.
$150.8k - $251.3k
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