Customer Service Representative

Job Description

Job Description

We are growing! Come and join us!Due to continuous growth, we are currently recruiting for a Customer Service Representative.We recruit employees who support our core values of Accountability, Creativity, Integrity, Respect, and Candor. By prioritizing these values, we deliver on our vision of "Success made Simple" to ourselves, our dealers, our customers, and our communities.The Customer Service Representative will be responsible responding to customer service-related questions via inbound calls, texts, or email and manage the welcome call process for new customers. The Ideal Candidate will:Answer inbound callsAssist our collections team in maintaining past due accountsProvide first class customer service to our customersBe a subject matter expert in all things customer service related! What you need:Active listening skillsUnderstanding of technology, software applications, phone and computer systemsAttention to detailExcellent customer service skillsPrior experience in a related fieldA high school diploma or GEDBilingual in English/Spanish is highly desirableWhat we will provide you:Monthly Bonus Potential Hybrid Scheduling PotentialAn Engaged Leadership TeamHands-On TrainingTotal Rewards ProgramHealthy Lunch ProgramErgonomic BenefitsPaid Time Off & Paid HolidaysEmployee Assistance ProgramMedical, Dental, Vision, Disability, and Employer Provided Life InsuranceHealth Savings Account Eligibility401(k) Plan with a Safe Harbor MatchWho Is RTO National?RTO National was founded in 2003 by President and Founder, Phil Falls and headquartered in Greenville, SC. The company began by manufacturing and leasing storage sheds in South Carolina which retailed in more than 60 locations. Today it has evolved into the largest provider of Lease Purchase and Finance options in the country for storage sheds and other products. Our experience in the Lease and Finance industry, combined with a strong team, allows us to provide our dealer partners and their customers with the best payment solutions for sheds, carports, other structures, HVAC, tankless water heaters, and boatlifts. We are committed to the success of our team, our dealers, our customers, and our communities. We deliver state-of-the-art technology, data, analytics, and support through our industry-leading suite of products and services designed by our collaborative team. This full-service approach allows our dealers to serve more customers, faster and simpler.Please visit our website for additional information! National is an equal opportunity employer committed to creating a diverse workforce. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, pregnancy, gender identity, national origin, age, disability, genetic information, marital status, service member status, amnesty or status as a covered veteran, or any other protected classification under applicable federal, state, and local laws. This position is subject to a background check and drug screening. Only job-related convictions will be considered and will not automatically disqualify the candidates.