IT Service Desk Specialist

Job Description Job Description Service Desk Technician I — Managed Services Enlighten Technology · Honolulu, HI · Full-time · In person $50,000–$55,000/year We're a Honolulu-based Managed Service Provider supporting small and mid-sized businesses across Oahu — dealerships, medical practices, law firms, and more. We run on a simple philosophy: low-drama, high-trust IT. We're looking for a Service Desk Technician I to join our team and grow with us. This is a great fit if you've got about a year of hands-on IT support experience, strong customer instincts, and you want a clear path to level up. What you'll do Handle day-to-day support tickets: workstation issues, M365 questions, printers, peripherals, connectivity Troubleshoot confidently, and know when to escalate to Tier 2 Set up and deploy workstations and hardware Communicate clearly with clients — patience and plain language matter more than jargon here Document what you did so the next tech has it easier Head onsite around Oahu as needed (valid license + reliable car required) Share in an after-hours on-call rotation (roughly 1 week in 4; on-call stipend paid; most nights stay quiet) What you bring 1+ year of hands-on IT support experience (MSP, consulting, or in-house help desk) Working familiarity with Microsoft 365, Windows, and basic networking Comfort with workstation setup and everyday troubleshooting Genuinely good communication and customer service skills Solid time management — you can juggle a ticket queue without dropping things CompTIA A+ required within 90 days of hire (we'll support your study and cover the exam) Where this goes We promote from within. Strong Tier 1 techs move to Tier 2 (and Tier 2 pay) on a clear timeline, and we pay you more as you earn certs. Network+ and Security+ are supported and incentivized here — not required to start. Perks & benefits Medical, dental, vision, and prescription coverage Paid vacation + 7 paid holidays · flexible scheduling Fitness membership reimbursement Monthly cell phone allowance Gas and auto maintenance reimbursement Training & certification incentives — we help you level up and pay you for it Must live on Oahu. This role is in-person and commutes to client sites around the island; please only apply if you're already local. Ready to bring your skills and curiosity to a team that values both people and tech? Apply today.