Customer Solutions Manager

KEX Express

Job Description

KEX Express well established domestically, is continuing our drive as the premier leader in the express delivery industry. We place great value on people: employees, customers, service partners, and the community and we have a strong belief in Corporate Values which brings a strong working relationship. There are many opportunities for employees to nurture and secure their growth and development in the KEX Express If you believe that you have what it takes to succeed and grow with us then we want to talk with you. We are always looking for confident high-caliber individuals with passion and high adaptability in diversity. If you meet these criteria, then you can thrive with us.

We are currently seeking a Full-time Customer Solutions Manager to join our growing team.

Responsibilities:

New Business Development

Filter and design solutions for new business opportunities
Collaborate with Sales & Marketing and related departments to ensure proper and timely implementation of new business

Assist on New Product Launch

Design operations process flow in collaboration with related departments

Project Leadership

Lead project teams involving Sales & Marketing, IT, IE, and CS members to drive business growth projects
Schedule project deliverables and key milestones
Provide business and solution support for LATAM region
Conduct P&L estimation
Review projects at significant milestones to evaluate success against baseline estimates
Document changes to the approved project plan, including impact on timelines, budget, and resources
Lead project kick-off reviews

Requirements:

Experience managing customer solutions and implementation, especially in e-commerce and supply chain business
Strong ability to manage internal resources and customer timelines
Proven record of working with cross-functional teams to deliver multi-functional customer requirements
Bachelor’s degree or above in logistics or related disciplines
Minimum 5 years of sales or operations experience in the logistics industry, with at least 2 years in managing customer solutions
Demonstrated experience in coordinating cross-functional teams to deliver projects
Familiarity with LATAM e-commerce import business is a strong advantage
Solid customer solution design and project management experience
Excellent networking, interpersonal, and presentation skills
High adaptability to organizational diversity and change
Bilingual in English and Chinese preferred; Spanish is a plus

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Vacancy posted 2 days ago

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