Customer Solutions Manager

Job Description

Job Description

KEX Express well established domestically, is continuing our drive as the premier leader in the express delivery industry. We place great value on people: employees, customers, service partners, and the community and we have a strong belief in Corporate Values which brings a strong working relationship. There are many opportunities for employees to nurture and secure their growth and development in the KEX Express If you believe that you have what it takes to succeed and grow with us then we want to talk with you. We are always looking for confident high-caliber individuals with passion and high adaptability in diversity. If you meet these criteria, then you can thrive with us.

We are currently seeking a Full-time Customer Solutions Manager to join our growing team.

Responsibilities:

New Business Development

• Filter and design solutions for new business opportunities
• Collaborate with Sales & Marketing and related departments to ensure proper and timely implementation of new business

Assist on New Product Launch

• Design operations process flow in collaboration with related departments

Project Leadership

• Lead project teams involving Sales & Marketing, IT, IE, and CS members to drive business growth projects
• Schedule project deliverables and key milestones
• Provide business and solution support for LATAM region
• Conduct P&L estimation
• Review projects at significant milestones to evaluate success against baseline estimates
• Document changes to the approved project plan, including impact on timelines, budget, and resources
• Lead project kick-off reviews

Requirements:

• Experience managing customer solutions and implementation, especially in e-commerce and supply chain business
• Strong ability to manage internal resources and customer timelines
• Proven record of working with cross-functional teams to deliver multi-functional customer requirements
• Bachelor’s degree or above in logistics or related disciplines
• Minimum 5 years of sales or operations experience in the logistics industry, with at least 2 years in managing customer solutions
• Demonstrated experience in coordinating cross-functional teams to deliver projects
• Familiarity with LATAM e-commerce import business is a strong advantage
• Solid customer solution design and project management experience
• Excellent networking, interpersonal, and presentation skills
• High adaptability to organizational diversity and change
• Bilingual in English and Chinese preferred; Spanish is a plus