System Admin
3B Staffing LLC
KEY JOB FUNCTIONS
- Provide Tier 1 (as needed) and Tier 2 Desktop support on the Windows 10/O365 platform and Mac OS.
- Provide Tier 1 and Tier 2 Market Data application support .
- Bloomberg, Refinativ Eikon, TradeWeb.
- Provide Tier 1 VoIP Phone and Teleconferencing Support.
- Cisco Call Manager and IPC Turrets, Cisco Spark Room Kit.
- Manage the deployment of technology assets to users and ensure controls are followed.
- Manage the lifecycle of technology assets and ensure security risks are mitigated promptly.
- Coordinate the testing and deployment of software upgrades and OS patches within the environment to mitigate risk.
- Serve as a technical POC for end-users and guide them through their technology issues.
- Produce and maintain documentation related to current and new processes and procedures.
- Utilize the ServiceNow ticketing system to log and track work and create reports.
- Work in an on-call rotation for after-hours/weekend support.
- Bachelors' Degree or equivalent work experience required. (4-6 years)
- 4+ years in Technology. Prior financial industry experience preferred.
- Must have working experience administrating Windows 10 desktops and laptops.
- Must have working experience using SCCM for workstation management, direct packaging or image creation experience is a plus.
- Must be proficient with IPv4 networking, troubleshooting network connectivity issues and general concepts such as routing, load balancing, proxies and VPN.
- Must have excellent customer service skills and be able to communicate and deliver in a high touch/demanding environment.
- Must demonstrate excellent troubleshooting and problem-solving skills.
- Must be able to work independently on multiple concurrent tasks in a highly dynamic environment and demonstrate experience collaborating within a cross functional team.
- Must be have knowledge or be able to quickly learn how to manage/support; 2FA Tokens, Office365, Microsoft Mobile Apps, Bloomberg Terminals, Market Data Applications, Cisco WebEx technology and numerous security applications
- Nice to have experience working with VoIP solutions.
- Nice to be familiar with IPC Turrets.
- Should be familiar with ServiceNow Incident Management and the ITIL process.
Vacancy posted 1 day ago
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