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System Admin

3B Staffing LLC

KEY JOB FUNCTIONS

  • Provide Tier 1 (as needed) and Tier 2 Desktop support on the Windows 10/O365 platform and Mac OS.
  • Provide Tier 1 and Tier 2 Market Data application support .
  • Bloomberg, Refinativ Eikon, TradeWeb.
  • Provide Tier 1 VoIP Phone and Teleconferencing Support.
  • Cisco Call Manager and IPC Turrets, Cisco Spark Room Kit.
  • Manage the deployment of technology assets to users and ensure controls are followed.
  • Manage the lifecycle of technology assets and ensure security risks are mitigated promptly.
  • Coordinate the testing and deployment of software upgrades and OS patches within the environment to mitigate risk.
  • Serve as a technical POC for end-users and guide them through their technology issues.
  • Produce and maintain documentation related to current and new processes and procedures.
  • Utilize the ServiceNow ticketing system to log and track work and create reports.
  • Work in an on-call rotation for after-hours/weekend support.
EDUCATION
  • Bachelors' Degree or equivalent work experience required. (4-6 years)
MINIMUM EXPERIENCE
  • 4+ years in Technology. Prior financial industry experience preferred.
SPECIALIZED KNOWLEDGE AND SKILLS
  • Must have working experience administrating Windows 10 desktops and laptops.
  • Must have working experience using SCCM for workstation management, direct packaging or image creation experience is a plus.
  • Must be proficient with IPv4 networking, troubleshooting network connectivity issues and general concepts such as routing, load balancing, proxies and VPN.
  • Must have excellent customer service skills and be able to communicate and deliver in a high touch/demanding environment.
  • Must demonstrate excellent troubleshooting and problem-solving skills.
  • Must be able to work independently on multiple concurrent tasks in a highly dynamic environment and demonstrate experience collaborating within a cross functional team.
  • Must be have knowledge or be able to quickly learn how to manage/support; 2FA Tokens, Office365, Microsoft Mobile Apps, Bloomberg Terminals, Market Data Applications, Cisco WebEx technology and numerous security applications
  • Nice to have experience working with VoIP solutions.
  • Nice to be familiar with IPC Turrets.
  • Should be familiar with ServiceNow Incident Management and the ITIL process.
Vacancy posted 3 days ago
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