Technical Support Analyst

Job Description

Job Description

We’re Hiring! Helpdesk Technician – Tier 2 Support (Managed Services) Eola Technology Partners is seeking a skilled and motivated

Tier 2 Helpdesk Technician

to join our growing Managed Services team.

If you’re passionate about solving complex technical issues, providing excellent customer support, and want to grow in a collaborative IT environment—we want to hear from you.

Key Responsibilities: • Setup and maintain customers' networks, Office 365/Google Workspace environments, and hosted voice environments • Provide on-site support at client locations for troubleshooting and deployments • Serve as an escalation point and mentor to Tier 1 team members • Meet and exceed SLA standards with timely ticket resolution and top-tier customer service • Participate in on-call rotation for remote support escalations

Qualifications: • Bachelor's degree in IT, Computer Science, Business Administration, or equivalent experience • 4+ years of diverse technical experience supporting Microsoft 365, Exchange Online, SharePoint Online, Intune, and Azure

• Must be authorized to work in the U.S. and pass a background check • Must pass an initial and random drug screening

Desired Skills: • Proficiency with Office 365 and Google Workspace administration and support • Experience deploying and managing Intune with Windows Autopilot • Familiarity with Microsoft Defender for Endpoint • Working knowledge of Windows PowerShell scripting • Microsoft certifications such as MS-900, MS-700, MS-500, MS-100 and/or AZ-100 preferred • Experience supporting end users and documenting procedures/user guides • Strong written and verbal communication skills • Ability to multitask and manage concurrent projects • Detail-oriented, self-motivated, and adaptable under pressure • Skilled at translating technical concepts into user-friendly explanations Location

: ETP Office *NOTE this is not a remote position

Full-Time | Competitive Pay | Career Growth Opportunities