Desktop Support Technician

IT Support Specialist

Deliver world-class IT support to onsite and remote end users. Independently resolve complex, break/fix issues in person or via telephone. Troubleshoot Windows 10 Microsoft Office 2013 - 365; Outlook, Excel, Word, PowerPoint, Teams, iOS & Android operating systems, Internet/Intranet, Anti-virus, Disk encryption, VPN, Webex and Printing. Perform installations, replacements, imaging, upgrades, and other hardware/software-related tasks as needed. Setup and monitor high-priority executive meetings utilizing collaboration and AV services. Provide smart hands support for network and voice services. Provide recommendations regarding new technologies to better support all executives, and users. Perform regular walkthroughs to provide proactive support to high visible individuals Acts as a resource for IT projects and initiatives in other functional areas as needed Receive and respond to incoming requests in a timely manner including occasional after-hours support. Follow set procedures for logging, reporting, and statistically monitoring desktop operations. Present the facts transparently to promote collaborative solutions.

Bachelor’s degree or equivalent experience (i.e. 7+ years’ experience in an IT technical role). 5+ years’ direct experience supporting C-Suite executives and other VIP staff 7+ years’ experience in desktop hardware, operating systems, smartphones, and printers. 7+ years’ experience in Microsoft products (Windows, Office, Outlook, Skype, etc.) 7+ years’ experience in business communication platforms such as messaging, video conferencing, telephony etc. A+ Certification or other similar Microsoft certifications are a plus. Basic knowledge of network hardware, including firewalls, routers, access points, bridges, switches, and patch panels a plus. Hands-on troubleshooting experience with the ability to perform under intense scrutiny. Working technical knowledge of current protocols, operating systems, and standards. Strong written and oral communication skills with a focus on executive-level support. Analytical and problem-solving abilities, with keen attention to detail. Self-motivated and directed, with the ability to effectively prioritize and execute. Experience working in a team-oriented, collaborative environment. Strong customer-service orientation with a focus on customer satisfaction. Highest degree of professionalism and integrity.